Your version of Kontakt is too old to load this file. Please update to the latest version.
Hi Folks,
Please can I ask for your help/advice.
I've been running Komplete 13 Ultimate Collectors Edition on my Mac since its release without issue but I've recently started to run into problems after upgrading the OS.
For some time, my Mac's been running Mojave 10.14.6 and I've deliberately not updated from this due to all my software and plugins running smoothly and without issue. However, I started to run into problems with other non-music software and reached the point where I needed to update the OS. Hoping to avoid any issues, I opted to update to Ventura and made a backup of my main hard drive via Time Machine first of all.
After the OS had successfully updated, I was required to update most of my plugins, including many of the NI plugins. However, I then started experiencing major performance issues that I couldn't resolve and I ended up having to reverse the OS update and restore the Mac back to 10.14.6 using the Time machine backup.
At first, everything seemed fine, but I've now found out that approximately 12 of the plugins from Komplete 13 Ultimate Collectors Edition will not run inside Kontakt and I get the message "Your version of Contact is too old to load the file. Please update to the latest version."
The version of Kontakt my computer is running is 6.8.0. This used to run without issue and in Native Access, there's no option to update it. Having looked on NI's website, the only updated version of Kontakt I can see (Kontakt 7) will not run with my OS.
Having spent the last couple of days searching online for a solution, I've read about the need to uninstall the affected plugins and reinstall them. This I've attempted several times, following the video on the NI website and other online guides I've found. Unfortunately, everything I've tried has failed to resolve the problem.
Has anyone experienced this before and if so, do you know how I can resolve the issue so that I can return to being able to use all NI plugins? I'm not having this issue with any other music plugins.
Thanks,
Rob
Best Answer
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@Permutare Yes, these libraries were updated to take opportunity of the new MK3 keyboards. We published a list of links of installers for the previous versions so you can keep compatibility with Kontakt 6: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries
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Answers
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Are the libraries that you are trying to load the same as you had before and they were working?
Did any of those library have been updated too?
Did you check on the products page on NI website what are their minimum specs requirement for those libraries? Does it say they should be working with Kontakt 6 or that they require Kontakt 7?
Name some examples of libraries that give you the error message, so we can check
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Hi, this seems to be where my problem lies. Some of the libraries have updated and will only work with Kontakt 7, e.g. Noire and Session Guitarist Electric Mint. I've followed the guidance about how to uninstall those plugins and their libraries and then reinstall them but it hasn't resolved the issue.
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Probably because the version re-installed is the latest version. I don't know if support can supply you with previous versions of your libraries. It is possible but you would have to ask support to help you !
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Thanks. I tried to contact support via the website but it isn't an easy process and the ticket I was able to raise doesn't reflect my problem. Do you know if there's an email address to contact them at?
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You should be able to add to the ticket once you get the ticket confirmation email from support. And also you should be able to access your ticket using a web-page : https://support.native-instruments.com/hc/requests/1234567 , and respond by answering the confirmation email to the address support+id1234567@nativeinstruments.zendesk.com , in both cases the 1234567 represents your case/ticket number...
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Just got a new computer and I fresh installed all my NI software, including Kontakt 6, and now I'm getting this issue too... don't tell me I'm going to have to buy Kontakt 7 just to have all my products work...
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Thank you. Just done it now.
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Thank you. I've emailed them so let's see what they say.
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@Permutare Yes, these libraries were updated to take opportunity of the new MK3 keyboards. We published a list of links of installers for the previous versions so you can keep compatibility with Kontakt 6: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries
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This is happening to me also! Some plugins work in Kontakt 7 and other give the error message. 6 was working just fine with my Komplete 13 now I get this message after “accidentally” updating in NI access.
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