Crash when opening projects with Komplete Kontrol in Sampler mode

moai · 2023-04-22T22:56:29+00:00

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Hello, I have been experiencing crashes with Komplete Kontrol when using it in Sampler mode, I am able to reproduce it consistently and it always leads to a crash.

This issue happens with any sample loaded in the Sampler window, regular instruments work properly.

I would like to ask if someone could reproduce the same issue.

Steps to reproduce

Open Komplete Kontrol in a DAW, load a sample from the samples tab.
Save, close and reopen the project, after reopening Komplete Kontrol the DAW crashes.

Example of the issue

I use Studio one, first I load the sample:

If I close and reopen the window, Komplete Kontrol resizes and cuts part of the content, but it does not crash:

After closing and reopening the project, Komplete Kontrol reopens in a mini window and after some seconds it crashes:

Note: if I keep the Komplete Kontrol instrument view closed it works properly, so it is able to receive midi input and output sound. It only crashes when I reopen the GUI on a saved project.

Tested systems and versions

Windows 11 Home and Pro, build 22621
2023 Up to date redistributables
Komplete Kontrol 2.9.1, Kontakt 6.7.1, Kontakt Player 7.3.0
Tested on a laptop i7 1260P and desktop Ryzen 5900X
Studio One 6.1.0

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Windows 11

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Accepted answers

Jeremy_NI

Hey all, the bug has been filed: KBDSW-7402 It is now in the hands of the developers.

All comments

moai

https://community.native-instruments.com/discussion/comment/82070#Comment_82070

From what the support team told me, the problem was only reproducible on Windows 11

BNMP

https://community.native-instruments.com/discussion/comment/82072#Comment_82072

Interesting, well if this ends up back to the dev team the issue started for me on windows 10 pro. I now have windows qq pro with the same issue.

I'm not sure how relevant it is but after having the buck I also upgraded komplete ultimate 13 to komplete 14 collectors, and at this point I removed all existing hard drives from my computer, connected a brand new hard drive. Installed a brand new windows 11 pro, and installed everything for fl studio. Ableton live. And everything NI all on brand new drives with all the old ones not plugged in, and the problem persists. So, different hard drive, different operating system, and fresh install of a newer version of komplete. Hope this may help the devs put, I'd sent an email through support with the system checker tool they use and hopefully that can help. In the meantime I can still use the loops and samples as .wav or through maschine, but I really wish I could use them through komplete kontrol vst on my s88 keyboard like I used to.

Fernando Jesús

https://community.native-instruments.com/discussion/12513/crash-when-opening-projects-with-komplete-kontrol-in-sampler-mode

Me pasa exactamente el mismo problema al adquirir el Up Grade de Komplete 13 al 14. Uso Studio One Artist 5 y probando con la demo del Studio One 6 no se soluciona. Desde Studio One me dan como solución quitar el VST3 de Komplete Kontrol pero para mi no es factible porque se me quedan todos mis proyectos (más de 200 canciones) vacías, ya que uso mucho Komplete Kontrol. He descubierto también que ese crash sucede cuando quiero abrir un one-shot ya guardado, no pasa con otros instrumentos abiertos con Komplete Kontrol ni creando un nuevo proyecto con one-shots. Otra cosa que pasa es que cuando pasan algunos crash al abrir un proyecto ya creado va ralentizado y petardea, luego al abrir y cerrar varias veces proyectos en Studio One deja de hacerlo. Estoy un poco agobiado con este problema ya que son 2 semanas sin encontrar solución y quiero seguir con mis trabajos.

captura problema.png

moai

https://community.native-instruments.com/discussion/comment/83378#Comment_83378

Hola Fernando, el equipo de NI tiene el parche y estamos esperando que llegue pronto en una nueva versión. En mi caso puedo trabajar y tocar los samples que tengo ya seleccionados, pero si cierro el plugin o reabro una sesión no puedo editar el sample en KK porque como bien dices petardea. No hay solución hasta que no saquen el parche, excepto quitar el VST3 como bien dices.

Fernando Jesús

https://community.native-instruments.com/discussion/comment/83381#Comment_83381

Muchas gracias Moai. Es un fastidio que después de gastar dinero pase estos problemas. ¿Entonces de NI te han dicho que sacaran la actualización para parchear este error? Espero que avisen cuando lo hagan...

moai

https://community.native-instruments.com/discussion/comment/83461#Comment_83461

Sí, también lo escribiré aquí en cuanto esté parcheado

Jeremy_NI

Hey @Fernando Jesús Please remember this forum is in English only, you can use online translators if needed.

Marconhock

hello Native instruments team, we really need this bug fix......I really love all NI instruments like reaktor, massive...... and the hardwares??? OMG!!!! I love to use my kk and my maschine, but when i try to keep some looops in tempo of the FL STUDIO the KK crash(using Sampler, Audio)

Bruno_NI

Hi everybody,

This issue will be fixed in the next KK release.

Cheers.

moai

https://community.native-instruments.com/discussion/comment/99605#Comment_99605

Many thanks! 🎉

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