"There's an issue with the installer service" error while downloading Komplete bundle

These are all the screenshots I took since this morning when I woke up to find just 8 products installed. Right now I still have 193 left to install and I have to leave for the whole afternoon, so I'm guessing when I get back I will find it installed maybe 8 more at best. The first available in the list is Choir-Omnia, so we're at the "C" and I have to go all the way down to "Y".

At least when this came in optical discs, it took a few hours, but it was reliable. Now it's a joke. It's either Native Access that is garbage, or they don't pay for good enough servers, because everybody is having this problem, which is easy to check online doing a simple search.

So how long is it going to be until I have the whole suite? A week, maybe, of me having to keep an eye on it all the time to see when it stalls? Regardless of the cheap servers NI has, Native Access is terrible. It could at least retry every minute and when the servers are up again, it resumes.

It's completely unacceptable that someone who paid over a thousand dollars for a downloadable product has to babysit the downloader app from that company to make sure it's downloading it.

Screenshot 2023-02-16 at 9.53.47 AM

Screenshot 2023-02-16 at 10.27.53 AM

Screenshot 2023-02-16 at 11.30.14 AM

Screenshot 2023-02-16 at 12.45.14 PM

So that's 4 times in a few hours. And every time, I have to close it, open it again typing the system password, click on the "available" tab, and then click on install all, and about an hour later, do it all over again.

Why can't software companies have better QC for their programs? And how is it that this has been going on for at least a year and they haven't fixed it?

No, dude. You are defending the indefensible. My connection is perfectly fine. I don't care to defend my connection. I'm not the internet provider. That's Spectrum, a company I despise just like I despised it when it was Time Warner Cable because they are a monopoly in many parts of the country like where I live, and they keep raising the price every 6 to 12 months, and they cap their upstream to 10 Mbps, so when I started paying Apple for 2 TB of cloud space, and I uploaded my DSLR collection, it took about a week. So I don't defend my connection because it's a great company. It's not, it's despicable, and it's just like that South Park episode from many years ago, and that SNL sketch.

But as far as the connection itself, maybe it goes out twice a year for an hour at worst. And the 350 Mbps are real, if I download from good servers. If I'm getting Apple updates, or anything that is stored in AWS servers, or things like that, the download is really fast. And I have downloaded things from all over the world. If the server is fast and reliable, the download is fast, period. And it doesn't stall.

This is nothing more than a typical company trying to maximize profits by saving money in costs somewhere, and Native Instruments does that by either contracting with companies that have ****** servers, or they run them themselves. However, the servers themselves are not the biggest problem here. They could keep the same exact server setup they have now and still not get customer irate, if they had written a well designed and coded program instead of that joke that is Native Access.

Because if you tell me that the servers are mediocre and they stall every hour or so, but the program keeps trying and a minute or two later resumes the download, I wouldn't be complaining. But when their software is so poorly designed (and this is a very common problem with software in general) that when the server has a hiccup, instead of retrying every minute or so until it's up again, it shows you the Cylon bar going left and right, and it never does anything else, leaving the user with no choice but to close the program, then reopen it, which at least in macOS requires the user to enter the system password EVERY-FRACKING-TIME, then going to the "available" tab and click again on "install all", and you have to do this dozens of times, because so far I think I have like 20 to 25% of the whole thing, and it's been about five times that I got that same message, then that's really pathetic software. It's like it's been designed and coded by people took a coding course online and started a month ago. Because there's no defense for writing something so pathetic that takes like a minute to load (and it used to take like 3) on a Mac Studio Ultra, forces you to enter the system password every time, and also can't handle a simple server glitch.

Maybe I was wrong when I said that my connection didn't have any issues, what I mean is that I haven't noticed any issues like this with any other installer software of this kind. But maybe their server or my connection has a moment when it disconnects for a second or two, but the software is designed well enough that it won't stall forever if the server or the user connection has a glitch and stops transferring the file for a second.

Before I left this afternoon about 5 hours ago, I remember that I was on the letter "C". Choir Omnia was downloading, and had failed at least once. So right before I left, I did the same process all over again, and Choir Omnia started downloading.

When I came back about an hour, this is what I see:

And this time actually I took a screen recording of just that part, because by now this is so pathetic and funny that I will make the white line red and I will add the Cylon woosh. So as of now, I still have 179 items to install. In a package that my connection is perfectly capable of downloading in full in one night, and I know this because like I mentioned in my post, a few months ago I downloaded the Eastwest Hollywood Orchestra Opus or Diamond something edition, very close to 1 TB, without any issues. Next morning it was installed.

Now, all of this wouldn't mean squat if it happened to me and only me, and I found no other people with the same problem. So here, for your reading enjoyment:

In another thread, check out this post:

JohnnyC Member Posts: 1 Noise

January 1 edited January 1

I am getting the same issue here, been nearly 24 hrs trying to install Komplete 14 and it is not even halfway through, as everyone else, it will install a few then just hang and this message appears.

(There’s an issue with the installer service, try restarting Native Access. If this doesn’t work , restart your computer and try again) 

all permissions granted, tried many many restarts, still the same

the error appears just after it starts the install at the point where it puts the installer on the desktop, the error appears if the installer is not successfully mounted on the desktop, then I have to restart native access again :(

2018 Mac mini i7 6 core, 64gb memory. Monterey 12.6.2. Native Access 3.1.0

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Sounds familiar? Read the full thread if you want: https://community.native-instruments.com/discussion/6349/native-access-2-continues-to-give-installation-error

https://community.native-instruments.com/discussion/9481/help-native-access-is-broken-wont-finish-install-of-products#latest

And I'm sure there's many many more. The reality is that Native Access is just garbage code, and until NI does something about it, us users are going to have to waste hours and days because of that.

Seriously, Native Instruments. This is absolute garbage. I'm not saying this for being mean, I really wish you had written a downloader and installer that works at least as well as the other companies that sell this kind of product. But you just didn't think it through, and I hope the coders that did this are not the same that did the actual products that get installed. Because this is just another level of crappiness.

I thought, since I was only installing a handful of instruments at a time, why not try to uninstall it, download it again, and then install a fresh version, even if I had the latest one.

Well, as far as uninstalling, you don't provide an uninstaller, so I had to launch Find Any File and delete every single result after searching for "Native Access". After that, I restarted my Mac, went to your website, download Native Access again, installed it, and this time, just fed up with going down the list alphabetically, I wanted to install some of the libraries that I'm really excited about, the Stradivari Violin, for which you have a really well done walkthrough on YouTube. Then the Cello and all the other Symphony series libraries.

So that's just about 6 or 7 products? Maybe not even a minute after I set them to download, then poor coding rears its ugly head again:

So once again, this must be the 12th time since I bought K14 last night, I close and launch Native Access AGAIN!!

This time I only select the Stradivari Violin and hope for the best, while my experience tells me to expect the worst. And lo and behold:

Then just a couple of minutes later, when it only had a few minutes left:

It's hard to think of piece of software that is more pathetic than this. And again, not saying this to be mean, it's just reality. I don't when the hell am I going to have the product I paid a lot of money for, because the company that makes it didn't pay any attention to the delivery. It's like buying a very expensive piano, and the company delivers it in a Yugo with flat tires. Native Access is the software version of a Yugo.

But of course...

To make things ever weirder, I had an idea; to delete Native Access again (I can't call it uninstalling exactly because there's no uninstaller, I had to manually delete like 30+ files all over the drive), but this time install Native Access 1 instead.

AND IT WORKED!!

As awful as Native Access 1 is, since it also asks you for the system password not just once, but twice or thrice, and it has other annoyances, it doesn't stall!! It downloads everything without complaining, stalling or anything.

The interface is more basic, it only shows the download there in the tile that has the instrument, but I went to sleep after queueing a lot of the big size libraries that are over 20 GB, and when I woke up, they were downloaded and installed.

I didn't do an Install All because it told me that I didn't have enough disk space, since I had some Time Machine temp files that were taking up like 700 GB, and even after deleting those, it still needed another 200 GB and I honestly didn't know what else to clean, because I had been cleaning up space to get to over the 1.2 TB it says on the website.

But it's fine, I downloaded the things I wanted the most, and I'll keep downloading the rest over the weekend.

So let me ask you, Native Instruments, how is it that I have a Mac Studio, a machine that is exclusively M1, because it never had an Intel chip. And you make a version of Native Access for Apple Silicon, and you screw it up so badly that it doesn't work, yet, the one you had made for the Intel Macs, does work, even if it's still a royal PITA to use.

Do you know what QC is? It stands for Quality Control. It's that thing when you test the hell out of something before releasing it. You might want to implement that.

And you might also want to change the way you think and put yourselves in the perspective of the customer, and ask yourselves, do customers enjoy having to type their system password every time they launch NA, especially for now that they have to use the first version that pesters you to enter it several times?