Errors with Native Access 3.1 on Monterey 12.6.2 "there's an issue with the installer service"

Richi (SDC)
Richi (SDC) Member Posts: 22 Member
edited October 22 in Native Access

I just want to express how frustrated it is to install the whole package with this app.

It's a real shame that it has so many errors.

Every day you shine more

regards

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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,836 admin

    Hi @Richi (SDC) can you please elaborate what issues you are having, such as the error messages you've got?

  • Richi (SDC)
    Richi (SDC) Member Posts: 22 Member
    Screen Shot 2023-01-19 at 12.20.47.png

    always with this error...and again...and again

    Screen Shot 2023-01-19 at 12.24.18.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    @Richi (SDC) This issue started to pop up. Does the behaviour only occur when queuing / installing multiple products at once? Does it still occur if installing products individually? 

    Did you allow Native Access and the NTKDaemon Full Disk Access like explained in this article: Native Access Error Message: "Installation Failed" (Mac)

     Can you zip and upload the following file in this thread? 

    Macintosh HD > Users > your username > Library > Application Support > Native Instruments > NTK > Daemon.log

  • Richi (SDC)
    Richi (SDC) Member Posts: 22 Member

    This problem happen randomly, with any of the ways you install... one by one, clicking on install all, or installing several in a queue... it doesn't matter, in the end it always fails

    Archive.zip
    Screen Shot 2023-01-20 at 23.24.49.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    @Richi (SDC) Thanks for the additional information. Forwarding this to the Native Access support team. WIll get back to you when there is more news to share.

  • Richi (SDC)
    Richi (SDC) Member Posts: 22 Member

    I hope I have been of help

  • okakifreak
    okakifreak Member Posts: 1 Member

    Been frantically looking for a solution to this very issue. Anything happen yet?

  • Richi (SDC)
    Richi (SDC) Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/53190#Comment_53190

    It happens to all people, you have to keep waiting

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    Native Access 3.2.0 was released last week and brought a lot of fixes. Can you all check if your installer service issues are fixed as well?

  • bobbybass
    bobbybass Member Posts: 8 Member

    Same here. Ventura with m2 Mac mini. happens randomly even after allowing disk access in security settings and following all troubleshooting recommendations. Super annoying to restart this app a ton of times since some of the content is huge.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    @bobbybass Even with Native Access 3.2.0?

  • bobbybass
    bobbybass Member Posts: 8 Member

    did that and two weeks later have still heard nothing

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    @bobbybass Heard nothing from who? I see a support request from you regarding serials but nothing regarding this error message.

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