Can someone please tell me why i can't access my Izotope account after reseting password?

OscarChapman
OscarChapman Member Posts: 6 Member
in Tech Talks

Hello, i recently changed my password to my izotope account but it tells me i cannot access my products and then states i have no Native ID as well which is strange as i do and used it to get into this account. Until it lets me in my Izotope account i can't make it so i use this native instruments ID to log in.

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    Please get in touch with Izo's support here: https://bit.ly/Izo_support_install

  • OscarChapman
    OscarChapman Member Posts: 6 Member
    edited May 5

    This doesn't help! Thats for product install and not my account. I cannot log into my izotope account because it claims i have a wrong password after changing it and then it just leads me to the home page page when i click on the native instruments ID option and claims i have no Native ID despite the fact i used that to make this account. Native instruments login seems to be fine. The Izotope staff are not responding. I just need my account unblocked and a new password from support staff or something which works and then be able to log into my izotope account.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    https://community.native-instruments.com/discussion/comment/224919#Comment_224919

    Well, I see that you managed to submit a request and my colleagues got back to you this morning.

  • OscarChapman
    OscarChapman Member Posts: 6 Member

    It's all good now thanks! It's just that the way to contact support staff is very confusing compared to just emailing them which i'm used to. Hopefully considering that Izotope want to make it so you use a Native ID login, the password i currently am using won't become defunct in the future whiich lets me access my older products. I can use the izotope portal both with the password i was given and using my existing Native ID which is great as i have new products if i log in using that and my older products if i use my Izotope password on the portal. If something bad happens due to website changes and Izotope let me have two Native ID's in the future that would be a workaround i suppose.

  • russellgraham
    russellgraham Member Posts: 1 Newcomer

    I too cannot sign in to my izotope account. It always says this:

    "There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.

    Please try again."

    I've tried new passwords, but it keeps coming back to the notice i pasted above

  • PoorFellow
    PoorFellow Moderator Posts: 7,326 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/232271#Comment_232271

    Please contact N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Quote Jeremy_NI :

    1. Start a new chat. (making sure you are logged in)
    2. At some point write "contact support" or "talk to an agent"
    3. If you use an adblocker make sure it's deactivated for our website.
    4. Try with a different browser
    5. Try private/incognito mode on your internet browser.

    .

    If you are stuck in a loop with the chat bot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]

    .

  • JesterMgee
    JesterMgee Member Posts: 3,356 Expert

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Rather comical when companies have to write instructions on how a user can get support. Seems a clear sign it's a failed system to me and the number of increasing posts I see would confirm that.

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