Do you Know how to Get Komplete Select 13?

However, I heard that NI can only be upgraded from the same or lower version of K Select.

I read a comment some time back that suggested that Select might be a special case when it came to upgrades and that N.I. might have changed their policy so that you can use a newer Komplete Select as base for an older Select upgrade Problem with this is that N.I. will not give an official answer to that. I have asked someone N.I. myself and have been unable to get an answer and were told to contact support and ask them.

So really , the only answer to the question if you can use Komplete 15 Select as base for a K13 Ultra UPG for "select" at the moment is : Contact N.I. Support (all) and ask them !

I also asked if I could downgrade the K15 Select I'm getting now, but there's no answer.)

So I asked NI Support twice, but I haven't heard back yet.

Did you open a ticket ? If you tried to write an email address that you found somewhere then you will not get any answer. You must use the web-support support to initiate contact.

If you already opened a ticket then please check your email spam folder and else politely update/bumb your existing ticket.

Also please notice that there is a sale going on so that all support might be delayed. Further more then yesterday might have been a holiday and when those are at the end of the week then N.I. staff tend to take a long weekend - they do not work in the weekends….

If you did not open a ticket using the web-interface then please do so now : N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

but there's no answer.)

So I asked NI Support twice, but I haven't heard back yet.

@Jeremy_NI , could you please check on the ticket progress here ?

I personally would ask again and politely try to specify at Mert_NI that your question was if support could please allow you to use the Komplete 15 Select that you do have on account as base for a K13 upgrade for Select.

Mind you then in any case then I do not have any access to your account and can not see if you have already used the K15Select as base for another upgrade. And also , in any case, then it is support that are in charge of all of this and as I wrote in the above then the official response to questions such as this is that you have to contact Support and ask them, so in the end then how support decides that it is then that is how it is. That however should not be any hindrance with respect to sending a polite attempt to clarify or specify if you think that you might have been misunderstood. Please however always remember to be polite and civil , also after , the support crew are people hired to do a job, they are not themselves responsible for the policies made that they have been hired to 'enforce'.