Hello Native Access Community,
I've joined today and wanted to write about this recent issue, I'll try to keep it short as best as I can. I encountered a strange problem/glitch/bug with software redeeming. I’m a student and producer getting ready for University Entrance Exams, I started producing last year. I really love the KONTAKT Library and I hadn't have had any sounds so I wanted to get some. I saw the Akai campaign of you get to choose a KOMPLETE 15 SELECT license if you buy a midi keyboard, so I bought an Akai MPK MINI MK3 midi keyboard to use it while producing and get access to your guy’s software.
About two weeks ago I chose the Beats bundle and put in the code that Akai gave me to get that bundle for free. After I pressed the button the screen froze and had a spinning circle in the middle. I waited 15 minutes so maybe it would resolve on its own but it hadn’t. So I closed google and as soon as I did that I got bombarded with 40-50 order confirmed emails.
I checked my account and weirdly enough I had around 40 to 50 of this Komplete 15 Select Beats for Akai bundles each costing 99$ so in total around 4000-5000$ worth of bundles just sitting in my account. I had finals week so I couldn’t contact you guys earlier. I redeemed one for my account as I was supposed to and the others are sitting in the “NOT REGISTERED” section of my account. Each one has different serial numbers and they are redeemable so it’s not a visual glitch they are literally legit. I wanted to notify you guys of this glitch as it’s a huge problem and could cost thousands of dollars. Has anyone encountered this problem before? Do you guys have any advice on what I can do about it?, It would be great if someone from Native Access could contact me. Thank you for reading all of this it might’ve been a bit lengthy, sorry!
