Komplete Kontrol 3 - Slow previews (KBDSW-7936)

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Answers

  • Bruno_NI
    Bruno_NI Product Team Posts: 21 mod
    https://community.native-instruments.com/discussion/comment/225988#Comment_225988

    We’ve implemented improvements to database communication to better support large database queries.

    Cheers and thanks everyone for the amazing support.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,696 mod
    edited May 14
    https://community.native-instruments.com/discussion/comment/226213#Comment_226213

    I have a huge database though and only get this behaviour when scrolling using the QWERTY keyboard, not the MkIII, so I don't think this is just about database queries, as if it was it would not matter what hardware was being used; although it may be a factor I can't see how it could be the decisive one.

  • Thusis
    Thusis Member Posts: 69 Member
    https://community.native-instruments.com/discussion/comment/226213#Comment_226213

    thank you for your feedback we will test it and give feedback

  • Bruno_NI
    Bruno_NI Product Team Posts: 21 mod
    https://community.native-instruments.com/discussion/comment/226223#Comment_226223

    only get this behaviour when scrolling using the QWERTY keyboard, not the MkIII

    The queries used by the desktop software and the keyboard are different. The desktop app pulls significantly more data, especially for authoring information, compared to the keyboard.

    We released an improvement today aimed at optimizing this, but some CenterCode users with around 115K presets reported little to no noticeable change. That said, in our in-house testing with approximately 60K presets, we saw a significant improvement in performance.

    Your feedback is highly appreciated again.

  • musicmanrdu
    musicmanrdu Member Posts: 9 Member
    edited May 15

    After scrolling through only a few presets in version 3.5.0, the up and down arrow keys quit working completely on my Windows laptop. 🤦‍♂️Works fine on my Mac though. Thanks!

    *Update: After closing and reopening Komplete Kontrol several times, the issue with the up and down arrow keys seems to be fixed; however, a lot of the sounds previews are missing.

    *Update: Issue resurfaced and I can't hear ANY of my user preset previews. Again, this only seems to be affecting my Windows laptop.

    *Update: Issue seems to be isolated to my laptop. Works fine on my Windows desktop HELP! Rebuild my database?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,696 mod
    edited May 15
    https://community.native-instruments.com/discussion/comment/226392#Comment_226392

    It is much snappier when using the arrow keys one by one, even as quickly as I can press them the lag has gone for me. But when holding the arrow key it still jumps multiple presets at once and scrolling freezes up, you can hear the previews loading but the cursor gets stuck.

  • moai
    moai Member Posts: 67 Member

    Hi @Jeremy_NI and @Bruno_NI, the update solved my issue, thank you so much!

  • Kirderf-73
    Kirderf-73 Member Posts: 22 Member
    edited 8:24AM

    I upgraded and the previews were a lot faster. Not as fast as in version 2 though.

    But my quite large project in Cubase started to freeze in the middle of the session where everything halted/stopped, including mouse and keyboard, so I have to restart Windows.

    Please let me know if you have similar problems or if there is another thread available.

  • UdoBehm
    UdoBehm Member Posts: 101 Member

    Unfortunately, even with version 3.5.0, everything is still just as slow as before...

    Browsing the presets is still terribly slow and no comparison to version 2.9.6. The bug still exists - at least for me - with the same intensity.

    Only in the side pane of Kontakt 8 does everything work as it should for me. Scrolling in the Kontakt 8 library is still as slow as in Komplete Kontrol 3.5.0.

    image.png
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,433 admin
    https://community.native-instruments.com/discussion/comment/226903#Comment_226903

    Well, that's great to hear! Sorry that it took so long and mega thanks for all the investigation!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,433 admin
    https://community.native-instruments.com/discussion/comment/226963#Comment_226963

    The initial issue was not about comparison between 2.9.6 and 3, it was a more specific issue where the scrolling of previews caused huge lags, see early videos from @moai early on in this thread.

    Not to say there can't be improvements but it's just a slightly different topic.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,433 admin
    https://community.native-instruments.com/discussion/comment/226959#Comment_226959

    Was that related to scrolling/listening previews at all? Does it happen in other projects? You might want to start another thread or get in touch with our support for investigation.

  • moai
    moai Member Posts: 67 Member
    edited 10:31AM

    I want to add that my preset count has doubled since I opened the bug report, and now even with 80K presets it works as it should for me.

    Could you maybe update the solution message to let people know that Komplete Kontrol 3.5.0 is addressing this issue?

    Thank you again for all the support and care @Jeremy_NI

  • UdoBehm
    UdoBehm Member Posts: 101 Member
    edited 11:15AM
    https://community.native-instruments.com/discussion/comment/226976#Comment_226976

    @Jeremy_NI @Bruno_NI

    I got it. So when will this issue be solved and on what thread should I communicate with you?

    https://youtu.be/rQ43Au8d4js
  • Matthew_NI
    Matthew_NI Product Team Posts: 1,814 mod
    https://community.native-instruments.com/discussion/comment/227005#Comment_227005

    I would start a separate thread.

    When you do, you might need to explain or be more specific. Scrolling looks fast throughout your video in both environments, so I'm not clear what the issue is exactly.

    Thanks!

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