Native Access stuck on Loading Products

Splicer
Splicer Member Posts: 27 Helper
edited March 4 in Native Access

Win 11. I'm not using a VPN. Things I have tried:

Reverting to version 3.8

Reinstalling latest version

Deleting cache folder and registry entries as per NI's advice posted elsewhere in this forum

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4 Answer ✓

    Hey all, there was a temporary issue on our side, everything should go back to normal by now.

Answers

  • Vektar
    Vektar Member Posts: 4 Newcomer

    stuck on loading products here as well , any issues reported on NI servers ?

  • RichP
    RichP Member Posts: 44 Member

    I am having the same issue. Maybe it's a problem with their server?

  • DR Beat
    DR Beat Member Posts: 4 Member

    Myself also, having a problem with this. Hopefully NI will get sorted soon.

  • Vektar
    Vektar Member Posts: 4 Newcomer

    I think so , it was working fine this working then started to be buggy around 11am CET , first it wasn’t loading all my products and then just got stuck on loading products after a restart.

  • MartinF20
    MartinF20 Member Posts: 8 Newcomer

    Ok thank you guys, I am having the same problem. Today it is going up/down

  • Splicer
    Splicer Member Posts: 27 Helper

    Some partial progress. It's sort of loaded, but most of my library is missing and it says nothing is installed.

  • SupaReels
    SupaReels Member Posts: 26 Member

    Same problem here tried reloading NA without clearing the problem …very frustrating 🤨

  • PK The DJ
    PK The DJ Member Posts: 2,360 Expert
    edited March 4

    No issue here at all. Just opened NA (having seen this thread) and 320 products all loaded and ready to go in a few seconds.

    (Southern part of UK)

  • DR Beat
    DR Beat Member Posts: 4 Member

    Hi All, I had the problem earlier. The fix for me was to uninstall CleanMyMac. Then a restart. Everything is now up and running as it should be with all products being shown. Saw this advice on another thread. Just a shame that I had to remove a program to fix it.

  • bayreuth
    bayreuth Member Posts: 1 Newcomer

    I had the problem a few hours ago and again up until about (half?) an hour ago.

    It now works for me (i.e. my products are displayed), so if NI have done something on their servers it would be helpful of they responded to acknowledge this :)

    (Northern part of UK)

  • Vektar
    Vektar Member Posts: 4 Newcomer

    still stuck here.

  • Vektar
    Vektar Member Posts: 4 Newcomer

    Working now , not sure why , didn’t change anything or restart the computer but at least it is working.

  • eldarbar
    eldarbar Member Posts: 1 Newcomer

    Same problem, help page guide doesn't solve it :(

    NI, please help!

    https://support.native-instruments.com/hc/en-us/articles/18832455607069-Native-Access-freezes-on-Loading-Products-at-startup#:~:text=In%20many%20cases%2C%20simply%20closing,VPN%20%2F%20Proxy%20software

  • PoorFellow
    PoorFellow Moderator Posts: 5,968 mod
    edited March 4
    https://community.native-instruments.com/discussion/comment/214514#Comment_214514

    Be sure to be using latest version of Native Access for your OS

    Please open your own thread with your question over here : https://community.native-instruments.com/categories/native-access

    Or alternatively then if the problem persists then please contact N.I. Native Access and Installation Support .

    In case that you need guidance contacting support : Please read : how to get support !

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,785 mod
    edited March 4 Answer ✓

    Hey all, there was a temporary issue on our side, everything should go back to normal by now.

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