please grant permission to native access to install dependencies

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Answers

  • Kiera621
    Kiera621 Member Posts: 5 Newcomer

    Hi, I have a same problem right now. I downloaded the NTK_DaemonFullInstaller and have done all the things but still cannot access to the Native Access. Can anyone help?

  • Kiera621
    Kiera621 Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/194181#Comment_194181

    Btw, I'm using Windows 11

  • NativeHTR
    NativeHTR Member Posts: 2 Member

    post the damn "Support tool"

    if there are this many problems..it should be attached to the damn Access application.

    like everyone else i cant get past "permissions" and "checking to see if permissions is selected" is a ****** comment..

    no…permissions is NOT checked and the box is greyed out so i cant select is…

    thanx for only adding to my frustration

  • PoorFellow
    PoorFellow Moderator Posts: 6,931 mod
    https://community.native-instruments.com/discussion/comment/204933#Comment_204933

    As you were told earlier today then if you have any problems with using the N.I. software then if you want help then please either contact N.I. Support or open a new thread of your own in the appropriate sub-forum. : https://community.native-instruments.com/categories , e.g. in the Native Access sub-forum and then please include all relevant information about the problem , including computer type , exact OS version , version of Native Access used , and description of what exactly is the problem and screenshot of any errors.

    We want to try to help you if we can and if you act in a way that allow us to (Please watch your language and remain civil even if you are frustrated)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • Mahn
    Mahn Member Posts: 3 Member

    2025, updating from Native-Access_2 v3.16.05 (which works fine) to v3.17.0.59 and get the same error "please grant permission to native access to install dependencies" - this is not the first time NA has failed to update, I had this issue last year. It's an old bug that has not been fixed and has nothing to do with administrator rights.

    The information given at https://support.native-instruments.com/hc/en-us/articles/13712583860125-Native-Access-Error-Please-grant-permission-to-Native-Access-to-install-dependencies does not work, and the link to NTKDaemon is an old version. (though you may find the newer version that works in C:\Program Files\Native Instruments\Native Access\resources\daemon\win !)

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,667 mod
    https://community.native-instruments.com/discussion/comment/208626#Comment_208626

    @Matthew_NI or somebody, can you please ask the web team to constantly update articles such as the one in the above comment? It is not the first time i see this.

    We suggest solutions and the people ended up with old versions that make things even worst!

    Thank you :-)

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,824 mod

    @Jeremy_NI

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,667 mod
    https://community.native-instruments.com/discussion/comment/208626#Comment_208626

    However @Mahn this is not a bug and it has to do exactly with the below issue:

    You are guests on your own systems, instead of admins! It is indeed 2025 not 2005… the worst thing that can happen ever, if you make a critical mistake as an admin (which is extremely rare) is to restore your Windows… which is just few clicks and half hour work by the computer itself. Without loosing any files or programs. The benefits, on the other hand, are unnumbered!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    https://community.native-instruments.com/discussion/comment/208641#Comment_208641

    Workin on it!

    https://www.youtube.com/watch?v=ogwouE_Msd4
  • Menacemusic
    Menacemusic Member Posts: 1 Newcomer

    I'm having the same issue and non of the recommendations here are working! Any update would be appreciated

    Dennis

  • Xerxes
    Xerxes Member Posts: 3 Member
    Answer ✓

    Hopefully, this will assist with the installation of Native Access on PC. I'm not sure about Mac.

    1. Install NTKDaemon per instructions: https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup.
    2. If you're still having startup issues then uninstall Native Access.
    3. Create a New User Account by clicking on the Start Menu and typing, Control… You don't have to create a password for the New User Account.
    4. Make the New User an Administrator.
    5. Next, sign out off your PC and login to the New User Account.
    6. Use the browser to navigate to: https://www.native-instruments.com/en/specials/native-access/
    7. Download and install Native Access and it should automatically log you into Native Access.
    8. Next, logout of the New User Account and log back into your account.
    9. If Native Access is missing, then re-download it again and install.
    10. You should now be good to go!
    11. You may now delete the New User Account and enjoy!
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    https://community.native-instruments.com/discussion/comment/225190#Comment_225190

    Then you need to get in touch with our support: https://support.native-instruments.com/hc/en-us

  • Mark O'Brien
    Mark O'Brien Member Posts: 1 Member

    I have just tried Xerxes suggested process above, dated 10 May. On my Windows 10 PC I needed to create a new user account in a different way to that suggested, but nevertheless it was a straightforward step. The process worked, and Native Access 2 version 3.18.0 is now working correctly for me.

    Thank you Xerxes.

    I have a number of maintenance programs for my music software, including Steinberg's Download Assistant. None of them have caused anything like as much grief as Native Access, which has wasted considerable time for me and, judging by what Google tells me, for many other users of NI software. It seems to me NI need to reengineer Native Access, which in its current form must be doing them significant reputational damage.

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