N I and MAC M4 sequoia compatibility

Sorabella
Sorabella Member Posts: 2 Newcomer
edited December 2024 in Komplete General

Q: Translation inserted by Moderator (translation by DeepL)

Hello

I've just bought a Mac mini. I've connected to native access and the Mac doesn't recognise the plugins. I've installed rosetta and same problem. How can I get my Mac M4 to recognise the NI plugins?

Thanks in advance.

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    Answer ✓
    https://community.native-instruments.com/discussion/40653/n-i-and-mac-m4-sequoia-compatibility

    Use English !

    Have you done all the Mac users must do when using N.I. software ? :

    ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

    Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

    Also then do not use Clean My Mac.

    And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    What do you mean by "doesn't recognise the plugins" exactly? Is there a problem installing the software? Does the software install but isn't visible as a plugin in your DAW? Which plugins are you having problems with? I have one of the new Mac Minis and everything installs and works ok so it should work for you.

  • Sorabella
    Sorabella Member Posts: 2 Newcomer
    edited December 2024

    ça me dit que mon produit est incompatible avec mon système.

    It tells me that my product is incompatible with my system.

    Capture d’écran 2024-12-30 à 08.25.28.png

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    You're looking at the "Update" tab and it's showing that your products are up to date. Can you look at the Library tab as that will show you what products you have installed. What products are you expecting to see that you're purchased?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,213 mod

    Also look in the available tab. In my experience that message is just a standard message and only really covers stuff that is no longer being updated by NI (ie discontinued products) but even though I too am on Sequoia I can see products that are already compatible (Maschine, 3, Kontakt etc) alongside products that are not yet (FM8, Battery 4 etc) - although I have those installed too so it will let you do that, and they also work fine for me.

  • BIF
    BIF Member Posts: 1,057 Guru

    Asking a followup question because I am in the market for buying a MacBook Pro M4 in the next month or two.

    The M4, especially when Rosetta has been enabled, should work the same as the M1, correct? I never had a reason to doubt that, but this post kind of made me ask the question.

    Thanks in advance!

  • maniacintosh81
    maniacintosh81 Member Posts: 765 Expert

    Should bit NI doesn‘t offers support on M4 and Sequioa yet for many products. Most stuff should work but as NI hasn‘t tested all combinations yet they officially support only up to M3 by now and only a few products on Sequoia already.

    If you rely on NI products running on your new Book from day 1, I would suggest to wait till official support. If you keep your old computer and can continue using it: Support will come sooner or later.

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    I'm not having any problems here on my M4 Mini Pro running Sequoia 15.2. Even products that aren't in the compatibility list like Guitar Rig run ok so there doesn't seem to be a difference between M3 and M4 silicon.

  • BIF
    BIF Member Posts: 1,057 Guru

    Okay, thank you both. I don't think I'll have anything to worry about, especially since it will be a few weeks to a month or two before I spring for it.

    I've got other fish to fry first, so by the time I get around to making a purchase, it'll probably be on the compatibility list.

  • boomerang
    boomerang Member Posts: 2 Member

    Just bought an M4 Mac mini with Sequoia pre installed and, yes, having huge problems.

    Some Kontakt libraries are 'seen' others are not. Yes I have NTK Daemon installed but there is no way to turn off iCloud private relay, ie: there is no button/switch visible, any ideas?

    To be honest it's not just Kontakt/ Native Instruments, Apple seems to have developed the Mac mini as Fort Knox, it will talk to no one and nothing. The problem is I am a composer, (like most here I imagine), and not a coder and even my techie, who used to be a tech support chappie has been foxed by some of my migration troubles.

    The M4 Mac mini has been around for a little while now and I might have hoped NI might have got on top of some of the admittedly labyrinthine problems.

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    What problems are you having exactly? I'm running Sequoia on a M4 MM Pro here and not having any issues. Is the problem installing Native Access or downloading/installing the products?

    Just for reference, I have full disk access allowed for both Native Access and NTKDaemon and that's about it unless some installed software asks for access to external volumes, documents etc.

    Private relay is something you get with a paid iCloud account. You turn it off in System Settings, click on your Apple Account under the search bar at the top left and you'll see it under iCloud+ features on the right if you have it.

  • boomerang
    boomerang Member Posts: 2 Member
    https://community.native-instruments.com/discussion/comment/206786#Comment_206786

    Hi Mykejb, Thanks for your speedy reply. I do not have a paid iCloud account so does that mean 'private relay' is already off?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    https://community.native-instruments.com/discussion/comment/202403#Comment_202403

    Who said we don't offer support on M4 Macs and Sequoia? Many M4 users out there using NI products without any issue. We don't officially support Sequoia for some products but that doesn't mean we close the door. Many assume they have an issue it's because of the M4 but in most cases the issue has nothing to do with the chip or MacOs version used. The only known issue specific to M4 Pro or Max is some Kernel Panics on some systems. A bug was logged to Apple by our developers.

  • mykejb
    mykejb Moderator Posts: 2,021 mod
    https://community.native-instruments.com/discussion/comment/206915#Comment_206915

    Yep, Private Relay is part of the paid service.

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