STILL need help getting the software for my secondhand maschine mk3.

2»

Comments

  • Swannti
    Swannti Member Posts: 13 Member

    okay, i'll do that

  • ALDREAD
    ALDREAD Member Posts: 275 Pro
    https://community.native-instruments.com/discussion/comment/204399#Comment_204399

    I’ll tag him here just in case he’s not seeing msg

    @Jeremy_NI

  • Swannti
    Swannti Member Posts: 13 Member

    no luck at all

  • PK The DJ
    PK The DJ Member Posts: 2,188 Expert

    It's the weekend.

  • PoorFellow
    PoorFellow Moderator Posts: 5,396 mod
    edited January 18
    https://community.native-instruments.com/discussion/41423/still-need-help-getting-the-software-for-my-secondhand-maschine-mk3

    Do not keep cross posting. (This is your third thread on the same issue)

    You were told by Jeremy_NI here that he could not find your ticket and you did not respond to him. You not responding to Jeremy_NI is the reason for your lack of progress here.

    If you have PM'ed Jeremy_NI then he ought to get back to you , and also ALDREAD pinged him again.

    Ref. :

    https://community.native-instruments.com/discussion/comment/202740#Comment_202740

    that post was a question, I continued the discussion in dms. He last responded trying to fix the problem on janurary 9th. He hasn't responded since.

    Jeremy_NI has not been in the forum since the 15th , he might be back on Monday but we can not know for sure.

    Also then Jeremy_NI is the only N.I. general customer care in the forum. Moderators are not N.I. employees and do not have any access to any resources that can help you. Further more then in any case then N.I. Support and forum Customer Care do not work weekends.

  • PoorFellow
    PoorFellow Moderator Posts: 5,396 mod
    edited January 18
    https://community.native-instruments.com/discussion/comment/204391#Comment_204391

    Last time I saw this happen , it was just the other day , then it happened because someone had once (years back) used some .edu email address and then (years back) changed that to a Gmail address. But for some reason then the N.I. support system responded to the old .edu email address.

    With that in mind then it is possible that N.I. have or have had a hiccup that makes the support system responding to old email addresses when responding. Don't know , but my best guess is that it's either that or there is a problem with your browser vs the N.I. site so that tickets does not actually get made..

  • Swannti
    Swannti Member Posts: 13 Member

    I have only used one email address, and I'm using google chrome without an adblocker or anything on my phone

  • Swannti
    Swannti Member Posts: 13 Member

    I'm sorry to make a big deal about this but I REALLY do not want to spend 100$ on the software when I should be getting it for free

  • PoorFellow
    PoorFellow Moderator Posts: 5,396 mod
    https://community.native-instruments.com/discussion/comment/204693#Comment_204693

    Of course it is understandable if you are annoyed if you experience problems getting your software. But only Support and Customer Care can check things and find find out what is the problem and you need to follow up on existing ticket and you already established contact Jeremy_NI.

    It is unfortunate if Jeremy_NI has somehow overlooked answering you. Jeremy_NI is a most conscientious N.I. employee and he will follow up on things until either problem is solved or there is not anything more that he can do (which he would tell you in a case like this if) , so if there has been any communication mishap then , again : you need to follow up on existing ticket and you already established contact Jeremy_NI and if need be 'bumb' your existing thread by adding a comment.

    But you should not keep opening new threads.

    As for the problem itself then it is impossible for me myself to know if what you have experienced with respect to not getting the software is a mishap or if your unit is a legacy device that does not come with software , but in any case then support should get back to you and either give you the software or tell you why that you do not get it.

    I will attempt to monitor this to make sure that Jeremy_NI get back to you next week.

    For mention of the Legacy device then check out the : Ref. Matt_NI : All you need to know about License Transfer. Quote : "Please note that there are a few exceptions with older products. For these products, the software license shows a tag that the license has to be transferred to the new user by our Account Support team"

Back To Top

Categories