How long can I expect a response from the support team?

Swannti · January 8

Last sent a message on december 26th. Will I be expecting a month for a response?

Jeremy_NI · 2:47PM

@Swannti We're already in touch about this. I've tried to reach out by email. Please get back to me as soon as possible.

PoorFellow · January 8

https://community.native-instruments.com/discussion/41099/how-long-can-i-expect-a-response-from-the-support-team

Last sent a message on december 26th. Will I be expecting a month for a response?

Hopefully not, support ought to get back to you soon , let's see what @Jeremy_NI has to say about it 🙂

Jeremy_NI · January 8

https://community.native-instruments.com/discussion/41099/how-long-can-i-expect-a-response-from-the-support-team

I couldn't find any request in our sytem. Did you use the same email address as for the forum? Do you have a request number?

How did you contact us? Is it about an issue with registration, hardware or a Maschine software issue?

nightjar · January 8

I have a "fresh" support ticket created Jan 6. I'll report back here on how long a response takes.

My issue is with a an order I placed on Jan 6 using a $99 voucher. My payment was a legit credit card that "failed" to authorize. The order did not go through and it disappeared from my order history in my NI account.

When I attempted to purchase the same item using PayPal as a payment method, my $99 voucher was no longer available as it had been "used" already.

I hope this gets resolved within a reasonable amount of time.

Jeremy_NI · 2:47PM

@Swannti We're already in touch about this. I've tried to reach out by email. Please get back to me as soon as possible.

How long can I expect a response from the support team?

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