The following article does not help:
https://support.native-instruments.com/hc/en-us/articles/10631869986717-My-Kontakt-Browser-is-empty-or-incomplete?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo3NjI4NDAsInVzZXJfaWQiOjM2MDMzODYzMDUyNSwidGlja2V0X2lkIjo0MTUyNzY4LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTcwNDg5NjM3MX0.O-NTC-lIHYV9dRcz8L1sbZwTD0JxuiiVwf0aGgmh31Y&source=search