All NI Native Access downloads blocked by Win 11 security features. What is the answer?

Murray Kiwi · November 27

My SSD in a Win 11 Laptop died :-(, so I am now trying to reinstall all my NI and Cubase SW with a new SSD, but Win 11 security somehow blocks internet connection of the Native Access App:

"Cannot connect to the internet. PLease check your connection settings or disable your VPN."

Cubase's download app brings the same frustrating message.

Apart from a Mac perhaps (?), what is the best fix for this in Win 11? I'm going crazy!

Vocalpoint · November 27

https://community.native-instruments.com/discussion/39149/all-ni-native-access-downloads-blocked-by-win-11-security-features-what-is-the-answer

This sounds like a Windows firewall issue. And has nothing to do with the apps in question.

VP

Murray Kiwi · November 27

The apps are certainly ok, they are being blocked by win 11. I tried disabling the firewall and the anti-virus app in win11 but got the same message.

Sunborn · November 27

https://community.native-instruments.com/discussion/39149/all-ni-native-access-downloads-blocked-by-win-11-security-features-what-is-the-answer

The only way for this to be happened is if you manually adjusted the "security" level to an insane/paranoid degree.

Please reset your security software (and tell us which one it is!) to their default / recommended settings. Unless you are a super-secret spy organization or a hi-tech multinational corporation, the default / recommended settings are more than enough! ☺️

Murray Kiwi · November 27

Win 11 VPN is also deactivated….. a mystery. I was hoping NI and/or Steinberg Cubase may have a nice answer.

Sunborn · November 27

You can find detailed information and possibly a way to fix your issue on this article:

https://support.native-instruments.com/hc/en-us/articles/10467112643869-Native-Access-Error-Can-t-connect-to-the-internet

Murray Kiwi · November 27

Thanks for the suggestion but that is where I have already been to find an answer ( the german version…. ). I tried using an ethernet cable connection (internet worked for my browser etc but no luck with the installer sw), I will still try the access point option with my iPad or iPhone to try and overcome the blocking of an internet connection for the download.

Murray Kiwi · November 27

@Sunborn, I installed win 11 fresh this morning and assume all the security measures are default status, I changed nothing there. That there is such a reaction to download assisting software of both NI and Steinberg is strange, other internet use is not affected. I got half way through NI Download in one attempt, but then the system crashed the process. I'll certainly report the solution when I find one!

Heisenberg · November 27

https://community.native-instruments.com/discussion/comment/193941#Comment_193941

VPN programs can often cause problems.

I would try uninstalling the VPN and then using TCP optimizer and click "reset defaults", then restart the computer.

Murray Kiwi · 3:11PM

@Heisenberg. I don't use VPN but notice there is a VPN option in Win 11. Is that something to deinstall?

All NI Native Access downloads blocked by Win 11 security features. What is the answer?

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