Maschine Software is Missing for Maschine Mikro Mk 3

2

Answers

  • PK The DJ
    PK The DJ Member Posts: 1,762 Expert
    edited November 12

    Wow…….. 😮😂

    nine times.gif

  • desdes
    desdes Member Posts: 11 Member
    https://community.native-instruments.com/discussion/comment/190445#Comment_190445

    Thank you. I created many support request because there's no feedback email so I thought the email doesn't come through.

  • dusty
    dusty Member Posts: 22 Member

    i dont have a support ticket (i dont think) the chatbot refereed me to an agent who didnt show up

    thanks!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,390 mod
    https://community.native-instruments.com/discussion/comment/190547#Comment_190547

    Sorry for the wait, sometimes the chat is quite busy. Thanks for your patience.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,390 mod
    Answer ✓

    If anyone is affected by this issue, get in touch with our support with a copy of the invoice at hand: https://bit.ly/n1orders

  • dusty
    dusty Member Posts: 22 Member

    Hi @Jeremy_NI

    thanks for the response I already have a ticket open that I have responded to with the confirmation/invoice for my Mikro 3 order.

    I have replied (and reopened as it was closed) ticket  #4420276

    my initial support ticket #4420276 was treated as an activation failure, and after replying with an article to delete xml files and login & log out of Native Access — the support ticket was closed — i have replied to this so hopefully it is reopened

    to add more information Monarch (i believe i already have Massive and Prism) was added immediately to NA as was the various elements of Komplete Start (band).

    I have not activated any software from Komplete Start, and no version (even demo) of Maschine 3 or Central Library is available.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,390 mod

    @dusty Sorry for the experience so far. My colleagues will get back to you and sort it out.

  • mwlcarter
    mwlcarter Member Posts: 1 Newcomer

    I've got the same problem. Bought a Mikro MK3 off Amazon, but I've only received Select 15. As I understand it, I should also get Maschine 3 and Maschine Central? I tried logging out of Native Access and logging back in, that didn't fix it. The MK3 serial number is showing up under all my software etc but no Maschine has materialized. I had Maschine 2 installed, is it maybe thinking I need to buy an upgrade even though I bought new hardware that came with it?

  • dusty
    dusty Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/190740#Comment_190740

    i doubt your prior Maschine 2 has any impact.

    I am in an almost identical situation (with no prior Maschine installs)

    - did you get Monarch, Massive, and Prism?

    I already had Massive and Prism, but Monarch and the voucher purchases of Komplete Select showed up immediately — but no Maschine 3 or Maschine Central Library

  • Mert_NI
    Mert_NI Customer Care Posts: 589 mod
    Answer ✓

    Hello guys, we saw your requests and our team will get back to you as soon as possible.

    Currently we are implementing some system innovations to improve both customer and agent experience however we faced with some system issues in the process which also combined by the busyness in the ticket volume which created this queue.

    We know and understand the frustration this may have been caused and we are sincerely sorry for that.

    We expect to solve this as soon as possible and you will get an answer as soon as possible.

    In the meantime we would kindly ask for your understanding and patience.

    Thank you for your patience.

    I hope this helps☺️

  • dusty
    dusty Member Posts: 22 Member

    @Mert_NI thanks for updating us so we aren't just left with little response.

    "Currently we are implementing some system innovations to improve both customer and agent experience"

    the best laid plans ….

  • Djork
    Djork Member Posts: 8 Member

    i also seem to have this same issue. i purchased an mk3 on november 9 and registered on november 11, but no maschine 3.0 in native access. i think/hope i am in the system, but the chat support ai bot has been giving me the run-around for two days, so i'm not sure. please confirm that my request is being addressed. thanks.

  • dusty
    dusty Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/190779#Comment_190779

    it isn't clear that at the end of the chatbot a support ticket is available to be opened (it presents textfields) like "subject/description/…. etc"

    it sounds like with the maschine / central library they have move to a new repository and NA isn't always correctly accessing it (whereas ) older products (monarch/komplete instruments & fx) are still being pulled from the old repository and are showing up fine.

    @Djork You are not alone : )

  • S.Duran
    S.Duran Member Posts: 6 Newcomer

    For my part, everything has been resolved. I already have Maschine 3 and Maschine Central in my account. Thank you very much.

  • notMorelia
    notMorelia Member Posts: 2 Newcomer

    Same problem here too. I registered my mikro mk3 two days ago, and got all other plugins (massive, komplete select, exc…) except maschine 3.0.

    I made a request and opened support ticket(not 100% sure but i think i did) and waiting for response.

    Hope this issue will be resolved soon. I was really looking forward to my new maschine.

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