Maschine Software is Missing for Maschine Mikro Mk 3

desdes
desdes Member Posts: 11 Member
edited November 13 in Native Access

I already registered my Maschine Mikro Mk 3 but the machine software doesn't show up in the native access.

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,389 mod
    Answer ✓

    If anyone is affected by this issue, get in touch with our support with a copy of the invoice at hand: https://bit.ly/n1orders

  • Mert_NI
    Mert_NI Customer Care Posts: 589 mod
    Answer ✓

    Hello guys, we saw your requests and our team will get back to you as soon as possible.

    Currently we are implementing some system innovations to improve both customer and agent experience however we faced with some system issues in the process which also combined by the busyness in the ticket volume which created this queue.

    We know and understand the frustration this may have been caused and we are sincerely sorry for that.

    We expect to solve this as soon as possible and you will get an answer as soon as possible.

    In the meantime we would kindly ask for your understanding and patience.

    Thank you for your patience.

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 589 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/190791#Comment_190791

    Hello notMorelia, have you purchased this product from second hand, or brand new? If this is brand new you should receive the Maschine 3, if you have purchased it second hand, as the system detected the first registration, you should then receive the Maschine 2 instead.

    Also, I checked your ticket and we received your ticket and our team will get back to you as soon as possible.

    With the busyness and a system incident, our queue got longer and wait times became more than expected, however you will get an answer soon, so please have no worries about it and we are thank you for your patience.

    I hope this helps☺️

  • dusty
    dusty Member Posts: 22 Member
    Answer ✓

    just wanted to give people hope —- maschine 3 + central library has been added this morning.

    new mikro registered tues. software delivery issue resolved friday morning

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