Why does my Native Access still not work properly?

PhilMcW
PhilMcW Member Posts: 6 Newcomer
edited October 11 in Native Access
Screenshot 2024-10-11 at 16.51.51.png

See my request for help logged months earlier…. (now signed off as "answered")

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  • Mert_NI
    Mert_NI Customer Care Posts: 482 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37199/why-does-my-native-access-still-not-work-properly

    Hello PhilMcW, have you tried turning off the Private Relay?

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.

    I hope this helps☺️

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