Why does my Native Access still not work properly?

PhilMcW
PhilMcW Member Posts: 6 Newcomer
edited October 11 in Native Access
Screenshot 2024-10-11 at 16.51.51.png

See my request for help logged months earlier…. (now signed off as "answered")

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37199/why-does-my-native-access-still-not-work-properly

    Hello PhilMcW, have you tried turning off the Private Relay?

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.

    I hope this helps☺️

Answers

  • PhilMcW
    PhilMcW Member Posts: 6 Newcomer
    Screenshot 2024-10-11 at 17.05.38.jpeg

    Please find my iMac details…

    Many thanks,

    Phil

  • PoorFellow
    PoorFellow Moderator Posts: 4,815 mod
    https://community.native-instruments.com/discussion/37199/why-does-my-native-access-still-not-work-properly

    See my request for help logged months earlier…. (now signed off as "answered")

    Most often when this happens then it is because the user did not respond to the message from support why support then marks case as solved. Not claiming that this is the case here since I have no system access.

    But I will ask @Mert_NI , could you please look into this : N.A. problem plus the ticket marked as solved while not actually solved. (Mert_NI does not work weekends and ought not come around here before at earliest Monday)

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37199/why-does-my-native-access-still-not-work-properly

    Hello PhilMcW, have you tried turning off the Private Relay?

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.

    I hope this helps☺️

  • PhilMcW
    PhilMcW Member Posts: 6 Newcomer

    Hi,

    Private Relay isn't on. (Your team suggested that months ago.)

    Please advise.

  • Vocalpoint
    Vocalpoint Member Posts: 2,653 Expert
    https://community.native-instruments.com/discussion/comment/184991#Comment_184991

    Another thing to be aware of is that no NI product is supported under Sequoia right now - including NA

    This may be contributing to the issue.

    VP

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/184991#Comment_184991

    Hello PhilMcW, as Vocalpoint said, Currently, Native Instruments software and hardware products are not supported on macOS 15 Sequoia. We are conducting systematic tests with macOS 15 in order to offer full compatibility of our current software and hardware products as soon as possible. So this can also be the reason of this issue and if this is the case, unfortunately waiting till the products will be compatible, will be the solution, however we can always try every workaround option that we have before saying this.

    Therefore, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you further with this case as soon as possible.

    I hope this helps☺️

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