See my request for help logged months earlier…. (now signed off as "answered")
Hello PhilMcW, have you tried turning off the Private Relay?
If you are receiving the "Download Failed" error message, please perform the following steps:
And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.
I hope this helps☺️
Please find my iMac details…
Many thanks,
Phil
Most often when this happens then it is because the user did not respond to the message from support why support then marks case as solved. Not claiming that this is the case here since I have no system access.
But I will ask @Mert_NI , could you please look into this : N.A. problem plus the ticket marked as solved while not actually solved. (Mert_NI does not work weekends and ought not come around here before at earliest Monday)
Hi,
Private Relay isn't on. (Your team suggested that months ago.)
Please advise.
Another thing to be aware of is that no NI product is supported under Sequoia right now - including NA
This may be contributing to the issue. VP
Hello PhilMcW, as Vocalpoint said, Currently, Native Instruments software and hardware products are not supported on macOS 15 Sequoia. We are conducting systematic tests with macOS 15 in order to offer full compatibility of our current software and hardware products as soon as possible. So this can also be the reason of this issue and if this is the case, unfortunately waiting till the products will be compatible, will be the solution, however we can always try every workaround option that we have before saying this.
Therefore, can you please create a support ticket or open a chat support using this link below:
https://bit.ly/NI_support_NA
So our team can help you further with this case as soon as possible.
