Why does my Native Access still not work properly?
See my request for help logged months earlier…. (now signed off as "answered")
Best Answer
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Hello PhilMcW, have you tried turning off the Private Relay?
If you are receiving the "Download Failed" error message, please perform the following steps:
- On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
- Click iCloud on the right, click Private Relay, then turn off Private Relay.
And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.
I hope this helps☺️
1
Answers
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Please find my iMac details…
Many thanks,
Phil
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See my request for help logged months earlier…. (now signed off as "answered")
Most often when this happens then it is because the user did not respond to the message from support why support then marks case as solved. Not claiming that this is the case here since I have no system access.
But I will ask @Mert_NI , could you please look into this : N.A. problem plus the ticket marked as solved while not actually solved. (Mert_NI does not work weekends and ought not come around here before at earliest Monday)
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Hello PhilMcW, have you tried turning off the Private Relay?
If you are receiving the "Download Failed" error message, please perform the following steps:
- On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
- Click iCloud on the right, click Private Relay, then turn off Private Relay.
And, yes as PoorFellow said, if we don't get any answer according to the support ticket for some days from the customers side, the system closes the ticket automatically, so in case you would like to ask a question again you will then need to open a new ticket in that case.
I hope this helps☺️
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Hi,
Private Relay isn't on. (Your team suggested that months ago.)
Please advise.
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Another thing to be aware of is that no NI product is supported under Sequoia right now - including NA
This may be contributing to the issue.
VP0
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