native access failed download of Komplete Kontrol update
I have tried many times and Native Access continues to fail downloading and installing
Komplete Kontrol update.
Best Answer
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I have fixed the problem. I didn't reinstall and was able to get it working in Standalone version with all my Plugins and Library correct..
Thank you.
David
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Answers
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You did not tell but it sounds as you are on Windows. What happens is that N.I. for most Komplete Kontrol installers for some strange reason requires a previous version of K.K. to be present on the PC for the installer to be willing to install and then to top of that then the first thing that the new installer or N.A. does is to remove the old installation and then it locks up and will not install because there is no previous version on the PC. Then as if that were not enough then even if you do install the Komplete Kontrol yourself by using an older installer then N.A. is still locked up in attempting to install the version that one already installed. I have asked for this to be mended a long time ago but me only being a Moderator then I have neither say not sway where it really counts. I will however ask @Matthew_NI , for reasons that you might understand then at this point I do not know who else to ask , so could you please have the Windows versions Komplete Kontrol stop requiring that the previous version is present for the N.A. K.K. download wanting to install ? It tends to screw up in between making it a real pain to both install and fix !
@dujuarez : At the moment then the only way I know of fixing the problem includes you having both an old version of Komplete Kontrol installer that does not require the previous version of K.K. to be installed and the new version K.K. and and also uninstalling and removing any trace of N.A. and manually installing the Komplete kontrol. Since that is not only complicated but also would require me to upload a file that I do not have upload rights to (me not being a N.I. employee) then I alas have to ask you to contact N.I.Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work) There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here
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Have you tried the following? Fixing Software Update Installation Issues (Windows)
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Where do I download
NI Uninstall RegTool_64bit.zip I went to support on N.I. website and typed "download NI Uninstall RegTool_64bit.zip", but only got hits on how to use?
Thank you
David
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Found it. But not sure what to uninstall. Should I uninstall the Komplete Kontrol Driver or Komplete Kontrol MK2 driver, or both?
Thank you.
David
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You should only delete the Komplete Kontrol application. If it's not there please get in touch with our support here: https://bit.ly/NI_support_NA
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Alas it is as I wrote above , the Komplete Kontrol app update downloaded by Native Access requires the previous version of Komplete Kontrol to be present to be able to install and at the same time then prior to installing then it removes the previous version so that end result is that if there is any hiccup along the way then the installer will not install. Please refer to my initial answer above.
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Why isn't my Komplete Kontrol app not shown. I don't understand, I've been using Komplete since at least Komplete 5, and it has always been there. I haven't uninstalled it.
Thank you.
David
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Also, I'm able to open the Komplete Kontrol app. When I hover over the chosen sample it plays. When I try to load the sample I get error message that "Plug-in not found. Please open the standalone application to rescan, or rescan manually in the Plug-in preferences." I was running the app in standalone mode. I have rescanned the Plug-ins, but it still doesn't show any Plug-ins. I have my samples installed on different SSD and my vsts installed on C:Drive.
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In addition, I followed the link "https://bit.ly/NI_support_NA" it takes me to the same place that I used to get to community. I have left message in chat a couple of days ago but haven't received an response.
Thank you.
David
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I followed the link "https://bit.ly/NI_support_NA" it takes me to the same place that I used to get to community. I have left message in chat a couple of days ago but haven't received an response
Please check my description about how to contact support in the previous post here. If that doesn't work then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox , Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use) .
Otherwise I will ask if @Jeremy_NI could you please check up on the progress of the ticket creation state of dujuarez ?
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Firefox did the same thing. Maybe I'm not seeing it, but my on choices are community help and leave message in Chat.
Thank you.
David
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Thank you for the attempt to provide info , alas then PDF prints are no good please use screenshots for that (Screenshot button on computer usually say 'PrtScn' for Print Screen).
As a Windows user you van use a free program such as IrfanView to cut anything unwanted if need be , insert screenshot into program drag-select picture part part and then CTRL-X for cut and when happy with result then just CTRL-A and CTRL-C and then you can paste picture directly into edit field window here when you write or do same directly if no editing is needed.
As for the problems reaching Support then please make sure that you follow the advice in my posts here and here , in particularly the parts 'browser with no extensions and all cookies accepted' , 'be sure to scroll down to page bottom to see if there is a log-in request' and the 'when getting suggestions then select did not help when it didn't'. Some people have had problems related to their network/ISP others have had problems related to their device , e.g. you could try a PAD/Tablet or if using that then try a computer. The odd problem where the Support site part really don't work for people has been seen but is extremely rare I think.
Other than that then because I am not a N.I. employee then I can not help further than what I do here , Jeremy_NI can e.g. assist you more directly in creating a ticket so you will have to wait for him if your problem persists.
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I see that you were able to submit a request, my colleagues will get back to you as soon as possible.
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I have fixed the problem. I didn't reinstall and was able to get it working in Standalone version with all my Plugins and Library correct..
Thank you.
David
0
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