Maschine software hangs while previewing kits - Bug (KBDSW-6977)

Golden Brown · 2022-05-04T22:03:23+00:00

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Hi all,

Today I was back at Should I just sell off my Maschine MK3? It happens every time I take it out of the closet once in a few weeks. It's been that way ever since I bought the damned thing 3-4 years ago, but this time I figured out it wasn't the hardware or its complicated DAW integration to blame, but the software itself. Here's what is happening -

I open Maschine
I go to the Browser -> Groups tab
I select a kit to preview the sound
1. the sounds starts playing
2. the sound stops abruptly after a second or two
3. the software hangs
4. the hardware display freezes

And that's it! Mac OS cursor turns into the psychedelic color wheel. Activity Monitor says Maschine is "Not Responding". R. I. P. Maschine.

The only way to bring it back from dead is to Force Quit the Maschine software. And then, it starts all over again from Step 1. So basically, my Maschine (hardware as well) has become unusable right now.

And this happens in standalone mode as well as plugin mode within Logic Pro X, and whether I am browsing in the software or on the hardware.

Anyone encountered this? Anyone knows how to fix this?

I have Maschine v2.15.0, I'm on a 14" MacBook Pro with M1 Pro running Mac OS Monterey 12.3.1 and Logic Pro X 10.7.4.

By the way I already tried https://support.native-instruments.com/hc/en-us/articles/210277225-MASCHINE-2-Crashes-or-Freezes-at-Startup-VIDEO-. I also deleted the favorites.db3 file, restored that one from backup, but nothing works.

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Maschine 2 SW

Maschine MK3

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Accepted answers

Doobox

Same issue.

M1 Max. library resides on thunderbolt Glyph SSD. No audio interface other than MK3.

I do switch audio out regularly between, MacBookPro speakers, Built In (Apple headphones), and Airplay (Apple home pods). Maybe that's part of the secret sauce to instantiate the bug.

I have completely removed everything NI following the NI article, and reinstalled without success.

Currently working around the issue with either or of the methods below, both work:

1) reduce audio buffer size to less than 256, prevents crashing previewing patches in any way.

2) on startup or when loading a new project - hit browser - load whichever patch is currently selected. Once any patch has been loaded I can now scroll and preview any patches.

Jeremy_NI

Hey @Nutellaface here is an installer for the previous version of the Maschine software, can you install it and see if the issue still occurs? For some users, the problem only occurs with 2.15: Maschine 2.14.7

All comments

Jeremy_NI

@paulyminogue Please keep us updated. Also one question, did you do a fresh install of NIs products on the M1 computer or was it from a Time Machine or with a cloning software ? If crashes and freezes still happen I'll get in touch with you by email.

paulyminogue

https://community.native-instruments.com/discussion/comment/16823#Comment_16823

Hello, thanx for the help. So I had another Crash. I really don't get it what it could be.

It wasn't a fresh install, it was from a Time Maschine Backup, from my old Mac without M1 and without Monterey. It was Intel and with Big Sur.

But still, all Versions before the latest now did not have this Problem... 🧐

Do you think I should reinstall the Previews and maybe the Expansions?

EDIT: I redownloaded and Installed the Previews and the Maschine 2 Factory Library, same Problem. Sound hangs, Maschine freezes after playing some NKS Previews...

Jeremy_NI

@paulyminogue I contacted you by email, we'll need to get a closer look in your system.

paulyminogue

https://community.native-instruments.com/discussion/comment/16869#Comment_16869

https://community.native-instruments.com/discussion/comment/16957#Comment_16957

Hey, thank you very much for your fast help!

I think I resolved the Problem by myself and now its running very well.

If the Problem will come back, I will connect you!

Take care,

Markus

seadragon

https://community.native-instruments.com/discussion/comment/17086#Comment_17086

Can you please share how you fixed it?

Jeremy_NI

Yes @paulyminogue could you share how you solved it ?

FYI We had another case at support where the user was using an aggregate device on his mac. The issue didn't occur with the onboard soundcard.

paulyminogue

https://community.native-instruments.com/discussion/comment/17106#Comment_17106

Hey, yes I can try but I'm still not sure what the error was/is...

First of all I downloaded again, Maschine, Maschine Factory, Previews...

I deleted again the things from this site https://support.native-instruments.com/hc/de/articles/210291865

Actually just:

the Macintosh HD > Library > Preferences > „com.native-instruments.*Produktname*.plist“

and

Macintosh HD > Benutzer > *Benutzername* > Library > Preferences > „com.native-instruments.*Produktname*.plist“

and

Macintosh HD > Benutzer > *Benutzername* > Library > Application Support > Native Instruments > *Produktname* (Ordner)

I wanted to delete also the VST´s and then I found out, that I had Maschine Vst´s (older once from 2021) and also Maschine vst3 (the new one) so I deleted the old vst´s from my system. I just have now the vst3 and the component for Logic X on my M1.

Then I let rescan Maschine again my System (MacBook Pro 2021,M1, Monterey 12.3.1)

Maschine scanned All PlugIns and all NKS again. I scanned also my NKS User Path.

I restarted my Laptop.

After that I startet Logic and there as a Plug in I didn't had the problem with the Preview Crash. I could use it complete normal there as a third Party Plug In.

So I started Maschine Standalone again and wanted to use it, the strange thing was, that it was first on 44khz but it was transparent grey so I couldn't change it to 48khz.

I closed Maschine again, open my System Preferences/Audio and change the Audio Output from MMAudio Device to MacBook Pro. I restarted my Laptop. Then I opened Maschine again, and then I could change the KHZ again to 48. After that everything works also in the Maschine Standalone too.

So its a bit confusing here and I still don't really know what the Problem was. :D

Also, I don't have an aggregate device on my Mac. But maybe the MMAudio Device was the Problem?

I dont know why its in my system 🙈

Greetings and sorry for my confusing Answer :D

EDIT:

I deleted that MMAudio Device now following the steps from this site: https://discussions.apple.com/thread/251954701

Now I just have one Output on my Audio Preferences, everything is still fine with NKS Browsing :)

Jeremy_NI

Hey @paulyminogue Thanks, that's very helpful.

Fordela

I have exactly the same problem, macbook pro 16" (M1 Pro) the software hangs! I should not have updated, it's quite annoying, have you found any solution?

I haven't been able to work since.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/17139#Comment_17139

We're still investigating, but as mentioned earlier in this post, there seem to be 2 possible sources of the problem.

It seems to happen on systems that were migrated with Time Machine. So re-installing the applications and some of the libraries would fix it, as well as resetting Maschine's database. Did you also migrate or is it a fresh install ?

The other source could be the chosen output. On one case, one user was using an aggregate device, when he switched to the onboard soundcard, the issue disappeared.

What sound output are you using with Maschine and with what settings ?

paulyminogue

https://community.native-instruments.com/discussion/comment/17122#Comment_17122

Hey, I had another interesting clue:

When I using my UAD Apollo Twin Soundcard/USB-C on my Macbook (with the latest Update) and in my Mac System Prefrences the UAD Soundcard is selected (also in Maschine Preferences) - I had crash's on the NKS Previews again.

When I don't use this Soundcard and in my System Preferences is just the Macbook Pro Audio selected (also in Maschine Audio Preferences) , I can switch the Previews and Maschine is not crashing. Also I can switch from 44khz to 48khz.

It has to do something with the selected System Preferences Soundcard and the Internal Maschine Soundcard..

🧐🤔

EDIT:

Its also happens when I switch from the Macbook Audio to Headphones in my Laptop!

When I connect Headphones on my Macbook the Internal Soundcard Switches to "external Headphones".

Then I open Maschine and have to switch the Audio there too to "Built in" that I can hear something in my Headphones. After browsing the Previews, its crashing again.

After crash. I disconnect my Headphones again - (in system library - the audio gets back to "MacBook Pro Lautsprecher" I restart Maschine again.

In Maschine Preferences i select "Device Maschine Audio" connect my Headphones directly in the Machine, and I can skip thru all NKS Previews... No crash.

paulyminogue

https://community.native-instruments.com/discussion/comment/17197#Comment_17197

"The other source could be the chosen output. On one case, one user was using an aggregate device, when he switched to the onboard soundcard, the issue disappeared."

This is exacly what happens here too but with a UAD Soundcard.

And I re-downloaded and resetting the Maschine library one day before this happens.

I used my external UAD Soundcard today the first time after yesterday everything worked with the Internal Soundcard. :)

Fordela

https://community.native-instruments.com/discussion/comment/17197#Comment_17197

hello, if I migrated my data from macbook air m1 to my macbook pro 16" (M1 Pro), but I did it before this maschine update and everything worked fine, the error only appeared when I updated maschine, my macbook 16" the I have for months and in that time there was no problem with maschine, I use my maschine mk3 as interface, I also used a focusrite 2i2 but the problem still occurs.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/17280#Comment_17280

And problems occur even if you choose the same output for your mac's sytem preferences and for the MAschine software. Another question, do you have a M1, M1 Max or M1 Pro processor ?

Jeremy_NI

Hey, to all the people affected by this issue, do you have a M1, M1 Max or M1 Pro processor ?

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