How do I get this thing to work?

claycollinsmusic
claycollinsmusic Member Posts: 1 Newcomer
edited October 22 in Komplete Kontrol

As much as I want to love the S88 MK3, I have not been able to get this thing to work. The keyboard works fine but I can get any of the daw integration to work with logic or any other host I use with it. It is surprising that I have not been able to search for relevant troubleshooting articles. Am I the only person experiencing issues? NI we are WAY overdue for a firmware update to this keyboard. Here are the problems I am experiencing.

My Setup
MacBook Air M3
Logic Pro 11

Problems
Integration not working at all. the screen seems to be showing the right stuff but the knobs either do nothing or behave erratically. I have followed all of the setup steps to no avail. I was going to really promote this keyboard and unfortunately if these things don't get resolved I'm going to have to sell it. It has been a real disappointment. I hope NI addresses the issues with this keyboard soon.

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Answers

  • MrCee
    MrCee Member Posts: 162 Pro

    Where are you at with you support ticket?

  • Mark Oxley
    Mark Oxley Member Posts: 325 Pro
    https://community.native-instruments.com/discussion/33936/how-do-i-get-this-thing-to-work

    No, you're not alone. Many customers of the S series MK3 keyboards are sharing the same issues. Almost a year since they were launched and still no updates just repeated messages that an update to add midi and play assist functionality is currently in beta testing.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,447 mod

    Integration not working at all. the screen seems to be showing the right stuff but the knobs either do nothing or behave erratically.

    Have you tried using a USB-C hub? Those sound like the symptoms observed when the infamous USB-C peripheral issue surfaces

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    edited July 30

    @claycollinsmusic If you open Komplete Kontrol or Kontakt 7 in standalone, is everything functional? Can you browse, load, play and control an instrument?

    Do Logic, Komplete Kontrol and Kontakt all have full disk access? How to Enable Full Disk Access on macOS

    Can you try to delete this file? Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    User_Library3_2.gif

    Does that fix the issue?

    Can you then check if your keyboard is set to MIDI 2.0 or MIDI 1.0? there have been reports of issues when it's set to MIDI 2.0.

    Check on the Kontrol Mk3 - Is the keyboard set to MIDI 1.0? If not change it on the keyboard itself in the hardware settings: 

    aOCMWjWrkkJXZ7JqN2CyZ1WpU?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..-UliOiVVAbEIYOh9pgLNYQ._93MZ-483QkIy3LaTPyQU2Zuim4icP2_tpagBT84aTK89VrSjhB3LnhhpYDkw7N-8Wg9WTqjO2j7q6puj9Gwg31XbpbJBSDAlKElZDUzA-m5l6FFJLlVea-yNLPhydNRgC_-kuD9QYaWOjLxBBJwrGBoDxh3wSmcm8FT83e3cysKNlcWf3BRqNhlueInrJ9DyKP1ulwetaOHGE5n3u7aYK-emL8h62k9LBP8_c4Wy3pA_tvL9H8yW9PM4pgJ_4wQhMJP8Dt0HqPCy_cxKr-Fk9G4hUiFGxogwNA4Nizf0Qg.PbUSP7HOp6tID9b3ypDSOA
    • Select MIDI 1.0
    • Power the keyboard off
    • Go to your mac's Audi & MIDI setup, found in Applications -> Utilities
    • Delete the entry for Komplete Kontrol MK3 by clicking the entry and using the delete key on your computer keyboard
    image.png

     Power the keyboard on again.

    If none of the above helped, how is your keyboard connected to your Mac?

    You can also reach out to support if you still need assistance: https://bit.ly/NI_support_Kontrol

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/167727#Comment_167727

    This seems totally unrelated to the issue of OP.

    There was an Apple bug with our keyboards when used in conjunction with our keyboard and Kontakt 7 on Sonoma, this was fixed by Apple in Logic 11.

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