Under review 7/7 -7/19

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Rolyat
Rolyat Member Posts: 5 Member
edited October 2024 in Native Access

i hate the fact that you have to come on here like Karen screaming, because i feel that on one hand you have AMAZING hardware and software but having to wait a week to get a digital product is crazy and you have my money

I'm sorry for being a Karen but i just wanna make some sweet drum and bass with my

Rolling Tides Expansion

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  • MrCee
    MrCee Member Posts: 161 Pro

    Did you check your invoice / transaction?

  • Uwe303
    Uwe303 Moderator Posts: 4,828 mod

    Hello,

    this should not happen, but if, then it´s annoying, i can mark @Kaiwan_NI and she can have a look and hopefully give you an update.

  • Rolyat
    Rolyat Member Posts: 5 Member

    order is under review 7/7/2024

    i also have the email

    and bank statement

    a quote from the Email below

    "When your order has been filed, you will receive further information in separate emails, including:
    - Order confirmation with order details
    - Download instructions if you ordered download products. This can take several hours, or in exceptional cases up to one business day, if your order needs to be processed manually.
    - Your invoice, and if you ordered boxed products, a shipping note

    Please don't reply to this email. If you don't receive an order confirmation email within the next two days"

  • PoorFellow
    PoorFellow Moderator Posts: 7,349 mod
    https://community.native-instruments.com/discussion/comment/166579#Comment_166579

    It's not being a Karen to want to get the stuff that you ordered , especially then you ought not have to wait 12 days to get a resolution , be that to get the order fulfilled or to have the order rejected for whatever reason (not saying that it is rejected just that you ought not have to have to wait that long no matter what).

    Use purchase support , they supposedly should have a chat option , et least in daytime :

    To get in contact with purchase support then use : N.I.Purchase Support ,

    Please refer to the page : Howto get in touch with our Customer Care

    Since this apparently is from back at July 7 then I will also tag @Jeremy_NI

    Else to get in contact with e.g. account support then this is how :

    You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work

    Scroll down to bottom of page N.I.Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?

    NO

    3 Do you have 2 NI accounts and want to merge them?

    NO

    4 Are you experiencing problems with your email address or password for your NI account?

    None of that

    5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

    Input your message in one line , this is the opening of the ticket .

  • MrCee
    MrCee Member Posts: 161 Pro
    edited July 2024

    Hey Karen, what software version did you order?
    I just think it's always a good idea for the version you expect to be released first, and then go from there.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    Answer ✓

    @Rolyat Please get in touch with my colleagues: https://bit.ly/n1orders

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