I uploaded the newest version of Native Acces…it get's stuck while Loading Products
What can I do?
For Win: First please delete the User Registry entries of Native Access and the NTKDaemon:
Next please clear the Native Access cache by deleting the following folders:
For Mac: First please clear the Native Access cache by deleting the following folders:
Next please delete the UserUser plist of Native Access and the NTKDaemon:
Hello Wouter De Muynck, sorry for the continuing issue
Can you please try the workaround below:
Macintosh HD > Users > Shared > Native Instruments > installed_productsC: > Users > Public > Public Documents > Native Instruments > installed_products
Mac ARM: https://drive.google.com/file/d/1wLSCJwzMFgXZgDJlnO6Ilc-GjVB1E4XK/view?usp=drive_linkMac Intel: https://drive.google.com/file/d/14DmjR8-f7KAV6WxCu_rm-WxX2jxhk1fJ/view?usp=drive_linkWin: https://drive.google.com/file/d/1hSLWL7pFqA8t-3_H93uO1DDdIi0nMixV/view?usp=drive_link
Please let me know the results afterwards.
I use OS Sonoma
your support is for windows
If you read further down in Jeremy_NI's unedited answer then you will see that it also says Mac !
Not sure what you mean here, have you seen the "for Mac" section?
@Jeremy_NI , I tried the steps below on MacOS Sonoma 14.4.1 (23E224), but the problem remains. Anything else I can try to solve the issue?
Grtz,
Wouter
I tried the steps below on MacOS Sonoma 14.4.1 (23E224), but the problem remains.
Anything else I can try to solve the issue?
You can try NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)
If that doesn't help then you need to contact N.I. Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
There has been introduced chat support for Native Access assistance (at least daytime on normal work days)
Please refer to the page : How to get in touch with our Customer Care
@PoorFellow , I will give it a try, thanks!
@Mert_NI , thanks for reaching out! Apperently I needed to execute a "Windows"-move on my Macbook to solve the issue. I rebooted my laptop a second time after a reinstall of the latest Native Access-version and problem solved.
Thanks/Grtz,
I have tried every single workaroud possible. Erased my registry entries, crash logs, uninstalled and reinstalled, downgraded to 3.8…
I still face the same stuck in loading products problem. Is there really any solution? I have spend so much money on NI software…
Happy to hear that the issue has been resolved😊
Could you please be more specific, I'm having the same problem. I really want this to get resolved and start my Kontakt 7 journey
Hello Maélandro, have you tried this wokraround?