Transferred NI Licenses

OMGCoreyWTF
OMGCoreyWTF Member Posts: 3 Newcomer
edited October 22 in Native Access

Hi, I recently transferred some product licenses from a friend's account to mine with his permission but when I went to download my new products and register the serials I get this pop-up, The "here" link leads to a broken page and my product doesn't show up in my Native Access Library can anyone help?

Screenshot 2024-05-24 at 11.30.41 AM.png

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  • mykejb
    mykejb Moderator Posts: 1,785 mod

    Do the products show up in your account on the Native Instruments web site on this page - https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ ?

  • OMGCoreyWTF
    OMGCoreyWTF Member Posts: 3 Newcomer

    Yes they show up I entered the serials and it says successful followed by nothing showing up in the library to download

  • PoorFellow
    PoorFellow Moderator Posts: 4,915 mod
    edited May 24 Answer ✓
    https://community.native-instruments.com/discussion/comment/155883#Comment_155883

    Be sure to be using at least NATIVE ACCESS 3.8.0 (unless you are using a legacy OS) (in case of a download problem then try log in to Google) or newest version of Native Access

    Then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

    If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

    download this zip file, unzip it and and replace your xml file with this one. : NativeAccess.xml.zip

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Otherwise if problem persists then please contact N.I. Native Access and Installation Support

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • OMGCoreyWTF
    OMGCoreyWTF Member Posts: 3 Newcomer

    thanks I contacted NI support nothing is working for me : - (

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