Installation / Updates get a Failed message - Native Access

Firmware updates are in the DRIVERS & OTHER FILES

I also have a link for KONTAKT 7.9.0 (Mac ONLY) so that you can try and upgrade to that at least. With respect to the plug-in version in your DAW then make sure that you are not opening an old version of Kontakt.

With respect to the download problems then make sure that ALL NI apps including NTKDaemon have full disk access. How to Enable Full Disk Access on macOS

also please check firewall and if Private Relay is on then turn that off in preferences.

also make sure that all path settings are OK and that you have plenty of disk space on both download location and Content drive and system for temp , and that space is not taken by invisible snapshots or something else.

You could also try and delete anything related to failed downloads from download folder and delete the Native Access XML file , look at section 8 here : My Product is Missing in Native Access , however that might not solve the more persistent download problems.

Because the installation keeps complaining over the disk access even with disk access granted then I really don't know what to suggest anymore. We could try something a bit outside the normal as last resort. :

Uninstall both Native Access and NTKDaemon , then install V. 1.14 , then uninstall V 1.14 , then install NATIVE ACCESS 3.8.0 using Rosetta (installation only) (3.8 will try to update itself at first chance though)

Then don't forget the full disk access then ALL NI apps including NTKDaemon, then see if that makes you be able to download (you may have to reset file paths ?)

(If you respond to me then please use the Quote button below my post then I am notified)

Other than that then since my suggestions did not work , and also I am no Mac expert then I think that this one is one for N.I. Native Access and Installation Support , I could try and call for Jeremy_NI but I think that he will say the same since the problem appears as being persistent.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

On normal work days at least then there is chat support for purchases, accounts now :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here