Native Access Download Failed

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Answers

  • Lacto
    Lacto Member Posts: 1 Newcomer
    > @DigiSpirit said:
    > **UPDATE: Native Instruments came through on this one!
    > The issue can be temporarily resolved by turning off Private Relay on your MAC, then reboot your system.
    > Downloads should now work from Native Access providing you don't have any other issues.
    > For those of you, like me, that still want to use Private Relay on their MACs, just disable it to dowload/update your NI content, then re-enable it afterwards. I minor hassle but liveable for now.

    Yess!!! That's it!!!!
  • timber
    timber Member Posts: 14 Member

    This used to work but doesn't anymore for me.

  • PoorFellow
    PoorFellow Moderator Posts: 4,844 mod
    edited March 19
    https://community.native-instruments.com/discussion/comment/141461#Comment_141461

    If you have a specific problem with Native Access then my advice is to open a thread of your own in the Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version, and any other info that might be of help including error messages! Or alternatively contact Native Access support right away instead !

  • Mister.Barre
    Mister.Barre Member Posts: 1 Member
    Answer ✓

    Paused Private relay for 1 day. Logged out, Logged in, Download update functioned normally. (Sonoma)

  • moyno85
    moyno85 Member Posts: 2 Member
    https://community.native-instruments.com/discussion/comment/132331#Comment_132331

    Why should we even have to go through this rigmarole.

    Hey, Native Instruments… how about taking pride in your work and making ****** that works?

  • cevinbrown
    cevinbrown Member Posts: 1 Member
    edited October 18

    Hi guys,

    I have a M2 MacBook Air running MacOS 15.0.1 (Sequoia)

    I was having the dreaded "Download failed" issue. Tried legacy and current version of Native Access with no luck. Also tried the disabling private relay as recommended here but that didn't work either.

    What DID work is changing the Downloads folder. I had relocated my Downloads folder to iCloud so that it would get backed up. It didn't like downloading to this folder (I suspect it has something to do with the path of iCloud folder on the disk)

    So I created a temporary downloads folder in /user/<your_username>/Music/Downloads and set this to the Downloads folder in Native Access. This solved the downloading problem. You'll notice that the app first downloads the DMGs to this folder before proceeding with the installation. Note that the installation deletes the downloaded files so you don't need to worry about space.

    I then got an error during installation which also required me to grant Full Access to the Native Access application for the installation, but the error message provides a link to instructions on how to do that.

    Tested with Absynth update first, then proceeded to update the rest. Hope this helps!

  • tunjiframes
    tunjiframes Member Posts: 3 Member

    Wow, this solved it.. Nice.

  • JW77
    JW77 Member Posts: 6 Member

    On a Mac and the same issue. Have tried the 'Paused Private relay', a different folder for downloading and it's still the same issue. What is the best course of action here? Does NI have a simple solution?

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