Welcome to the new and improved Native Instruments online community. Join our active forum of 40,000+ members for discussions and much more.

Anyone else unable to login in to Native Access 2?

Zen Seeker
Zen Seeker Member Posts: 3 Sine
in Native Access

Hi all,

Is anyone else unable to login into Native Access 2? Support only asks if I have rebooted, VPN, etc. I replied to them explaining I have rebooted numerous times, no VPN was in use. They haven't responded with a follow-up, and I was wondering if someone else may have solved this as I see there is a closed thread with the same issue but no solution mentioned..

Windows11

AMD Ryzen 9

Thanks



Tagged:

Best Answers

Answers

  • Uwe303
    Uwe303 Moderator Posts: 1,791 mod

    Hello,

    on my computer it works, have you checked the firewall? What does the program shows what is the exact issue, if there is an error prompt. Are you sure the mail and pw is correct?

  • Zen Seeker
    Zen Seeker Member Posts: 3 Sine

    No firewall. I have tried administrator login. Correct password and username as I can login to NI website and it shows all my products, serials, etc.

    I get an error pop-up:

    Unable to log in. Please restart your computer and try again. If the problem persists, please contact support.

    Release: 2.7.0

  • TuvanDrone
    TuvanDrone Member Posts: 1 Noise

    same problem here. on Mac Monterey, window opens but is blank. Firewall not an issue. Interestingly, under Security>Privacy>Files and Folders, I see NA in the list but it is grayed out. I cannot option it or actually add anything else. Might be an OS problem?

    Security___Privacy.jpg


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,392 mod
    Answer ✓

    @Zen Seeker Hopefully my colleagues can provide a workaround.

    @TuvanDrone Make sure to give Native Access full disk access: How to Enable Full Disk Access on macOS

    I also see CCleaner in here, it's known to create a lot of damage on users systems, it's also a source of problems I would not recommend using it. Notes on Using Registry or Property List Cleaning Utilities

    If all of this doesn't help feel free to contact our specialists here: http://bit.ly/NIsupport_install

  • Zen Seeker
    Zen Seeker Member Posts: 3 Sine
    Answer ✓

    NA Release 3.0.1 fixed my issue. Thanks

Back To Top

Categories