Anyone else unable to login in to Native Access 2?

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Zen Seeker
Zen Seeker Member Posts: 3 Member
in Native Access

Hi all,

Is anyone else unable to login into Native Access 2? Support only asks if I have rebooted, VPN, etc. I replied to them explaining I have rebooted numerous times, no VPN was in use. They haven't responded with a follow-up, and I was wondering if someone else may have solved this as I see there is a closed thread with the same issue but no solution mentioned..

Windows11

AMD Ryzen 9

Thanks



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  • Uwe303
    Uwe303 Moderator Posts: 3,053 mod
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    Hello,

    on my computer it works, have you checked the firewall? What does the program shows what is the exact issue, if there is an error prompt. Are you sure the mail and pw is correct?

  • Zen Seeker
    Zen Seeker Member Posts: 3 Member
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    No firewall. I have tried administrator login. Correct password and username as I can login to NI website and it shows all my products, serials, etc.

    I get an error pop-up:

    Unable to log in. Please restart your computer and try again. If the problem persists, please contact support.

    Release: 2.7.0

  • TuvanDrone
    TuvanDrone Member Posts: 3 Member
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    same problem here. on Mac Monterey, window opens but is blank. Firewall not an issue. Interestingly, under Security>Privacy>Files and Folders, I see NA in the list but it is grayed out. I cannot option it or actually add anything else. Might be an OS problem?

    Security___Privacy.jpg


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,713 mod
    Answer ✓
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    @Zen Seeker Hopefully my colleagues can provide a workaround.

    @TuvanDrone Make sure to give Native Access full disk access: How to Enable Full Disk Access on macOS

    I also see CCleaner in here, it's known to create a lot of damage on users systems, it's also a source of problems I would not recommend using it. Notes on Using Registry or Property List Cleaning Utilities

    If all of this doesn't help feel free to contact our specialists here: http://bit.ly/NIsupport_install

  • Zen Seeker
    Zen Seeker Member Posts: 3 Member
    Answer ✓
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    NA Release 3.0.1 fixed my issue. Thanks

  • Andreas Olen
    Andreas Olen Member Posts: 2 Newcomer
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    Got this issue to... restart you computer blah blah blah..... can log in Natives site but not on acess.... wierd issue.

  • Andreas Olen
    Andreas Olen Member Posts: 2 Newcomer
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    i want my Massive synth plugin :(

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,713 mod
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    There was an issue on our side, now fixed: NATIVE ACCESS down / User requires authentification + unable to log in.

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