Maschine 3 Stuck in DEMO mode

Question

II purchased a used Maschine MK3.

I initially thought the Maschine 3 update would be enough (was told so) to run my MK3. Obviously I was wrong. Didn’t work; stuck in DEMO mode and later learned why.

There was no license transfer from the previous owner.

I then purchased the Maschine 3 including Maschine Central (full version) on sale, downloaded and installed.

Maschine 3 is still stuck in DEMO mode. Maschine 3 bundle appears under Registered Products in my account. I completely removed and re-installed Maschine 3 per instructions on NI website. I’ve exhausted all suggested options to resolve this, both on the NI website and as sent to me via email including deleting activation files/tokens, etc: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

I cannot enter my serial number into Native Access as it was previously registered. Again, I purchased the full software package which I was instructed to do.

Nothing has worked. I've spent hours trying to make this work and I'm obviously missing something.

I'm hoping beyond hope that someone can help me make this work. Thank you.

JoJoCamel · Answer

Thank you, PoorFellow! I sincerely appreciate you taking the time to write. I've pretty much exhausted everything you wrote about, but the suggestions are good. I'm hoping NI will do as you suggested. That means transferring ownership to me, (I sent them photos of me with the product showing the serial number) and giving me a refund on the first purchase which was a software update. My second purchase was the same but the entire package.

@Jeremy_NI , I'm still waiting for NI  to get back to me. I won't be home until Thursday of this week so I'm not so much in a rush, but I would love to get this resolved. Thanks to both of you!

Jeremy_NI · Answer

@JoJoCamel I've consolidated all your tickets to this one: 4913808 and escalated it. My collegaues should get back to you as soon as possible.

In one of the tickets you mention crashes, please check this article: https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

PoorFellow · Answer

https://community.native-instruments.com/discussion/51158/maschine-3-stuck-in-demo-mode

I cannot enter my serial number into Native Access as it was previously registered.

There was no license transfer from the previous owner.

If you ask NI Support to transfer the HW serial then they will examine if the previous owner objects to a transfer or not and if previous owner do  not then NI Support will make the transfer.

I initially thought the Maschine 3 update would be enough (was told so) to run my MK3. Obviously I was wrong. Didn’t work; stuck in DEMO mode and later learned why.

I then purchased the Maschine 3 including Maschine Central (full version) on sale, downloaded and installed.

If you have an update that does not fit the account then  NI Support  usually are able to give you a refund.

I’ve exhausted all suggested options to resolve this, both on the NI website and as sent to me via email

Did you answer their email and tell them that it did nit help ?

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

Nothing has worked. I've spent hours trying to make this work and I'm obviously missing something.

I'm hoping beyond hope that someone can help me make this work. Thank you.

It has been seen in between that if you first add one license to the account (upgrade/update) then that in some (rare ?) cases can block for the correct license to work.

Anyway , this needs NI Support to sort all out…

.