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Maschine+ Bricked: Stuck in Registration Failed

Enmenkar

Hi, I bought a used Maschine+. The seller gave me the license, I activated it on the Maschine, everything was perfect. I decided to do a factory reset, and now here's the problem: when I turn it back on, I connect to Wi-Fi, log in to my account, and it never activates at step 3 and gives me an error message. I read a solution to my same problem on the forum, but the support person I contacted recommended four times that I buy a license. I don't know what's wrong with Jonas. I explained that I have the license on my account and that the machine is bricked because it gets stuck in a loop and never starts, but he's been completely unhelpful. If anyone can help me here, I would greatly appreciate it. Regards

PD:This is the solution I found; it happened to another user exactly what happened to me…

The fix required specific intervention from NI Support. It turned out to be a conflict related to a Maschine 3 license.

Here is the exact sequence that worked, after standard troubleshooting failed:

Support manually removed the registrationfor the Maschine+ from my account.
I attempted to re-register on the device, but it still failed with the same loop. (At this point, it was re-registered to my account according to the site — but still couldn't get past the registration flow on the device).
Support then identified the Maschine 3 license issue. They again removed the device registration from my Native ID account, and manually added an NFR license for Maschine 3 to my account.
With that license added, the device successfully bypassed the registration screen at startup, allowing me to finally access the main OS.
From there, I performed a full factory reset (Settings > System > Hold SHIFT > Reset).
After the reset, I registered normally on the device (using manual username/password entry) and it worked perfectly.

Big thanks to Michael John from support for figuring this out. Hope this helps anyone else stuck in this specific loop.

The information comes from the post by user @t8dogg

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Maschine 2 SW

Maschine Plus

Maschine MK3

Comments

LostInFoundation

Just to let you know: Jonas is not a human being, but an AI bot disguised as a real person (yes…I know…sad move by NI but this is where we are at nowadays..).

Usually if you answer to those emails letting them know that you still need help, one day or the other you will be able to finally talk to an actual support agent (I mean a real, human one…)

PoorFellow

https://community.native-instruments.com/discussion/50972/maschine-bricked-stuck-in-registration-failed

but the support person I contacted recommended four times that I buy a license. I don't know what's wrong with Jonas. I explained that I have the license on my account and that the machine is bricked because it gets stuck in a loop and never starts, but he's been completely unhelpful.

@Jeremy_NI , this 'Jonas' issue sounds as if needing a nudge from you.

Enmenkar

@LostInFoundation Really? Hahaha, damn, I was on it all day yesterday, I even sent the information for the solution and nothing. Should I keep insisting on the same email? Or is there another way to talk to someone? Or should I create a specific ticket so they'll pay attention to me? Honestly, I don't want a brick or to pay more than I already have. Thanks for taking the time to reply. Regards

Enmenkar

@Jeremy_NI Yes brother, this "Jonas" issue needs a solution, jajaja, And excuse me, could you help me with this situation? plz

Regards

PoorFellow

https://community.native-instruments.com/discussion/comment/263419#Comment_263419

Alas then Jeremy_NI (who is NI forum Customer Care) has not been seen today , so let's hope that he will be back tomorrow….

Enmenkar

@PoorFellow Hey bro, it could be from the Timbuktu tech support, haha, but as long as it helps me solve this problem, I'd be grateful, hahaha. And thanks to you, friend, for taking the time to bring up Jeremy from the Native Instrument tech support. I hope he shows up since they haven't responded to me at all.

Jeremy_NI

@Enmenkar Yes, that first reply was automated, as mentioned clearly at the end of the message:

"Please let us know if this is helpful or you need further assistance by answering directly to this email.

Best regards,
Jonas

This email was automatically generated using AI."

I found your request and escalated it. My colleagues will get back to you as soon as possible.

Enmenkar

https://community.native-instruments.com/discussion/comment/263489#Comment_263489

@Jeremy_NI , you're the man, thanks, I have a question: How will they make contact? Through the last ticket I opened? Regards

Jeremy_NI

https://community.native-instruments.com/discussion/comment/263499#Comment_263499

Through this ticket: 4899019, all other ones were closed into this one.

Enmenkar

https://community.native-instruments.com/discussion/comment/263501#Comment_263501

Thanks Jeremy, I'll keep an eye out since we're in a different time zone. I hope to be home when they contact me so I can get the machine working again. Take care and have a good day.

Enmenkar

@Jeremy_NI hi bro, I got past step 3 where it gets stuck in a loop, I had to buy a Maschine 3 license… and now I'm having this problem when updating, 🫠

Invalid signatureFile: maschine-image-release-x86-congatec-mmcblk1-Path: /run/media/mmcblk0p1Contact Support for more information.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/263737#Comment_263737

Sorry to hear you're not up and running yet. Please continue the troubleshooting with my colleague, you're in good hands.

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