Hi everyone, I’m running into a frustrating issue with Native Access on Windows and was wondering if anyone has found a reliable fix for this. I currently have 53 pending updates (including Aquarius Earth, Beam, Basement Era, etc.), but every time I try to update, I get an immediate "Download failed" error message (as seen in the screenshot). Here’s what I’ve checked so far: * Internet Connection: Stable and working perfectly for everything else. * Storage & Paths: All paths (Download, Content, Application) are set correctly in the preferences. There is plenty of disk space available. * Audio Apps: I’ve ensured that no DAWs or other audio-related software are running in the background. What I’ve already tried (without success): * Restarting Native Access and my PC. * Running Native Access as an Administrator. * Disabling Firewall and Antivirus temporarily. * Manually killing and restarting the NTK Daemon in Task Manager. * Attempting to download updates individually instead of "Update All." Has anyone dealt with this recently? Is there a specific cache folder I should try clearing, or is this a known issue with a specific version of Native Access? Any tips or workarounds would be greatly appreciated! Thanks in advance!

Native Access: "Download failed" on 53 updates – Seeking advice!

Hi everyone,

I’m running into a frustrating issue with Native Access on Windows and was wondering if anyone has found a reliable fix for this.

I currently have 53 pending updates (including Aquarius Earth, Beam, Basement Era, etc.), but every time I try to update, I get an immediate "Download failed" error message (as seen in the screenshot).

Here’s what I’ve checked so far:

Internet Connection: Stable and working perfectly for everything else.
Storage & Paths: All paths (Download, Content, Application) are set correctly in the preferences. There is plenty of disk space available.
Audio Apps: I’ve ensured that no DAWs or other audio-related software are running in the background.

What I’ve already tried (without success):

Restarting Native Access and my PC.
Running Native Access as an Administrator.
Disabling Firewall and Antivirus temporarily.
Manually killing and restarting the NTK Daemon in Task Manager.
Attempting to download updates individually instead of "Update All."

Has anyone dealt with this recently? Is there a specific cache folder I should try clearing, or is this a known issue with a specific version of Native Access?

Any tips or workarounds would be greatly appreciated!

Thanks in advance!

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/50306/native-access-download-failed-on-53-updates-seeking-advice

This is a known issue : Known Issue: Download Failed for updates on Windows (Expansions, Massive X Factory Library and more)

clear all the broken downloads.

reboot computer, open Native Access and go to tab Library

In tab Library locate something with tag Update in lower left

Use three dots in lower right to get choices and then select to uninstall product

wait for N.A. to update

then when choice install is present then re-install the product

Repeat above procedure for all products that needs updating OR wait for N.I. to fix the problem.

P.S.

Rather than uninstall followed by re-install then you can also just re-install right away. However then since part of the problem appear to be that N.I. has renamed the expansion folders by adding the word Library then if you do not uninstall first then you will end up with a lot of duplicate expansion folders on your drive. So the smart thing to do is to uninstall first and then re-install (OR wait for N.I. to fix the problem if you prefer)