the mouth

emilianotorquati
emilianotorquati Member Posts: 1 Newcomer
edited May 28 in Reaktor

Subject: URGENT - Legacy Product License Not Recognized ("The Mouth")

Dear NI Support Team,

I appreciate your prompt responses, but we seem to be going in circles. Let me clearly restate my issue:

I own a legitimate license for "The Mouth" plugin

This was originally registered through Service Senter (now discontinued)

It has NEVER appeared in Native Access since the transition

I have confirmed I'm using the correct Native ID (the only one I've ever used for NI products)

The standard troubleshooting steps don't apply here because:

This is a known legacy migration issue

The product predates Native Access

I'm not having login/email issues - this is specifically about license recognition

I need you to:

Escalate this to your legacy/licensing team

Manually verify my license status xxxxxxxxxxxx@gmail.com

Provide a solution to activate "The Mouth" (manual license file, serial reactivation, or alternative solution)

I've been patient, but this is a paid product that I can no longer access due to NI's system changes. Please either:

Provide working activation method

Offer equivalent product compensation

Issue refund if unresolved

Sincerely,

Tagged:

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin
    Answer ✓
    https://community.native-instruments.com/discussion/45358/the-mouth

    Hey there, please note that this a user forum, we help users when we can, but it's not a substitute for support, especially when private data and access to your account is needed. I quickly checked your account, the one attached to the same email you are using for the forum. There are no products attached to this account. I would recommend to contact my colleagues here so they can sort it out: https://bit.ly/NI_Support_All

Answers

  • PK The DJ
    PK The DJ Member Posts: 2,720 Expert

    Have you at any stage tried to enter The Mouth serial number into Native Access manually?

    Are you on Mac or PC? What's your OS? Which version of Native Access are you using?

    FYI you need to remove your email address from your post. This is a public forum and therefore it's not advisbale to post personal info where evryone can see it.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin
    Answer ✓
    https://community.native-instruments.com/discussion/45358/the-mouth

    Hey there, please note that this a user forum, we help users when we can, but it's not a substitute for support, especially when private data and access to your account is needed. I quickly checked your account, the one attached to the same email you are using for the forum. There are no products attached to this account. I would recommend to contact my colleagues here so they can sort it out: https://bit.ly/NI_Support_All

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,805 mod
    https://community.native-instruments.com/discussion/45358/the-mouth

    There seems to be a misunderstanding, The Mouth is not a discontinued product, a) it is still for sale:

    https://www.native-instruments.com/en/products/komplete/effects/the-mouth/

    b) it is installable through Native Access - I did it myself some time ago

    Screenshot 2025-05-28 at 20.57.02.png

    There may be some issue with your license code perhaps but I would have thought NI support could help you rather than this forum.

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