How to Deregister product that shows as 'Not transferable'

funkinreal

Hi There,

I purchased a new TRAKTOR S4 MK3. The item is faulty and I am returning it to supplier. I believe I need to deregister the S4 from my account however it shows as 'Not transferable'.

Any ideas how I proceed ?

PoorFellow

https://community.native-instruments.com/discussion/44422/how-to-deregister-product-that-shows-as-not-transferable

You have to contact N.I. Account Support and explain the situation .

Transfer by user is blocked the first 60 days after registration and also I don't think that user can remove from account by other than transfer so please contact N.I. Account Support and explain the situation .

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

PoorFellow

https://community.native-instruments.com/discussion/44422/how-to-deregister-product-that-shows-as-not-transferable

You have to contact N.I. Account Support and explain the situation .

Transfer by user is blocked the first 60 days after registration and also I don't think that user can remove from account by other than transfer so please contact N.I. Account Support and explain the situation .

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

funkinreal

Thanks Guys. After going round in circles with the virtual agent for some time. I eventually got through to support and issue now resolved.