Native Access Not Recognizing “The Albions Orchestral Selects” Library
Hi there,
I’m having trouble getting Native Access to recognize my Spitfire Audio library, The Albions Orchestral Selects. I’ve used this library previously on a PC, and I’ve now moved to a Mac (macOS [insert version here]).
Here’s what I’ve already tried:
- I confirmed the serial number is registered to my Native Instruments account.
- Attempting to re-add the serial says it’s already registered.
- I downloaded a fresh copy of the library through the Spitfire Audio app.
- All files, including the .nicnt file, are present in the root of the library folder.
- Folder structure appears correct: Instruments, Snapshots, Samples, etc.
- The product does not appear in Native Access at all (under Installed, Not Installed, or Available).
- There is no option to “Locate” or “Install” the library.
- I’ve checked that I’m logged into the correct Native Instruments account.
- pal.db
- pal.db-shm
- pal.db-wal
- nativeaccess.xml
- Relaunched Native Access and logged in again — still no change.
- I’m running Kontakt 7.5.2+ and confirmed this is a Kontakt Player-compatible library.
Would appreciate help resolving why Native Access isn’t recognizing this library, despite everything appearing correct on my end.
I have the identical problem with another library from spitfire too,
Nylon Strings
Best Answer
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Hello Finn2008, can you please create a support ticket or open a chat support using the link below:
So our team can help you further to solve that as soon as possible.
I hope this helps☺️
1
Answers
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Without OS version. And the version of Native Access you are using it’s a bit hard to assist.
What I can relay is that your Ni acct is a mirror of Native Access. If it is in your account - it will be in NA.If you do not see it in NA - it’s either a credential issue, an old/unsupported OS issue or a version issue with NA.
VP
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My OS version is OS15 Sequia, using an m4 pro chip, I wondered if downloading a previous version of Native Access for instance Native Access 1 instead of 2 might solve the issue?
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I confirmed the serial number is registered to my Native Instruments account.
Sorry but I have to ask , this happens more often than you think : Are you logged into the correct same account in Native access as when on this page ? : MY PRODUCTS, SERIALS, AND DOWNLOADS page
My OS version is OS15 Sequia, using an m4 pro chip,
Generally speaking then you need to be sure to be using latest version of Native Access for your OS
But turn on show legacy products in settings.
I’m running Kontakt 7.5.2+ and confirmed this is a Kontakt Player-compatible library.
First Supported Versions (Ref. : OS15 Sequia) : Kontakt 7 : 7.10.7 , Kontakt 8 : 8.1.0
Compatibility of Native Instruments Products on macOS
Else then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access
Also ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS
And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network
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Yes when logging into MY PRODUCTS, SERIALS, AND DOWNLOADS page It has listed all of the correct items however only 1 of my three librarys from spitfire are listed? If I try entering the serial numbers into NA it says that its already registered? Ive tried deleting the xml file and I'm running on the latest version of kontakt.
Thank you for the help!
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when logging into MY PRODUCTS, SERIALS, AND DOWNLOADS page It has listed all of the correct items however only 1 of my three librarys from spitfire are listed?
There is at least two possible reasons for that , one is that yo could have registered the other libraries to another account but if you had the three on same account at the same time then we could rule out that one. The other is that it could be that the other two never were N.A. downloads and were meant to be downloaded from Spitfire and then only 'located' afterwards in Native Access , that would explain it.
Also , I made an edit to previous post : also try turning on show legacy software in N.A: to check if that helps. Native Access in general will not show products not compatible with your OS.
Else then we can try asking if @Mert_NI can help here ? (Mert_NI , who takes care of N.A. issues in the forum , probably is not here at the moment but and usually only arrives later like late afternoon)
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Yes so ive tried turning on the legacy option and doesn't seems to make a difference annoyingly. However they do all register with a serial key because if I try to import them directly into Kontakt then appears to work however it says "Demo" asuming it requires some sort of registery key?
Also I know this because last time on my old computer I did register them on NA and worked completly okay, also re-entering the serial key will say that "Your serial has already been registered"
So NA knows that I've used the key but doesn't list it anywhere at all, maybe there was a glitch when registering these products? These plugins are fairly new and are only kontakt complient.
Here is the Libraries that I downloaded.
I know the serial numbers are on the other side wasn't sure if you wanted to look at both.
Also the middle one ""Studio Strings" is the one that is registered but the other two are not, when I first logged into NA it did automaticly appear.
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I know the serial numbers are on the other side wasn't sure if you wanted to look at both.
Thank you
I don't know if those XXX-XXX-XXX numbers on your picture was serials but if they were then please do not post serials on-line , but if the XXX-XXX-XXX were supposed to be serials then I don't understand it since they don't look like they are valid NA: serials. Anyway , if resetting N.A. and turning on Show legacy doesn't help then you need the assistance of N.I. support either account support or Native Access support and since I have been asked by N.I. to call for Mert_NI for N.A: problems then that is what I have done. Mert_NI should come around , but if he does not then please contact support to clear up the matter.
In case that you need guidance contacting support : Please read : how to get support !
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Firstly - none of these are legacy - so turning that toggle on - is not requried.
Second: "When logging into MY PRODUCTS, SERIALS, AND DOWNLOADS page It has listed all of the correct items however only 1 of my three librarys from spitfire are listed?"
This means that 2 of these three are NOT registered to the account credentials you are using to log into your NI acct online - meaning also you will never see them in NA.
Thirdly: "I know this because last time on my old computer I did register them on NA and worked completely okay, also re-entering the serial key will say that "Your serial has already been registered"
You are seeing this because - they are already registered - just not to whatever NI Account credentials you are currently using to log into Native Access.
To me - this is simply an account mismatch. You have one product on one NI account and the other 2 on another separate NI account.
For the record - I too have several Spitfire products and can confirm ALL of them appear in Native Access as long as all of them appear in your NI account.
You need to contact Support and have them run an account audit and get these 2 "missing" products moved to your current credentials.
VP
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You are seeing this because - they are already registered - just not to whatever NI Account credentials you are currently using to log into Native Access.
Agree , I already suggested as much , but only to me it doesn't make sense if user have previously used them on the same account/N.A. log-in.
You need to contact Support
Yup , I have called for Mert_NI (as I have been told to do).
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"Agree , I already suggested as much , but only to me it doesn't make sense if user have previously used them on the same account/N.A. log-in."
It would only make sense if the user can confirm with 100% certainty that the NI acct he is using now - uses the identical credentials to the one he used years ago on the "old machine".
Without confirmation of this critical fact - the sceanrio that is playing out - is completely logical:
One product works - because it is confirmed to be part of his "current" account. The other 2 are not. They are not on his current account - they are on another - separate - NI account.
VP
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Hello Finn2008, can you please create a support ticket or open a chat support using the link below:
So our team can help you further to solve that as soon as possible.
I hope this helps☺️
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Everything that I've installed on my previous computer was under the same email adress which I can't understand I've only ever had one email for Native Instrument's That being the one I'm using now.
To contact Support where do I go specifically to get the two missing producted back into the correct account?
Many thanks again for the support, I really apreciate it!
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Your NI account credentials may very well be correct.
But you still cannot account for two products. They are registered somewhere.
This is why support needs to look into this. They will run your product ids and see exactly where these other two products are located. And under what account.
VP
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