Hi there,
I’m having trouble getting Native Access to recognize my Spitfire Audio library, The Albions Orchestral Selects. I’ve used this library previously on a PC, and I’ve now moved to a Mac (macOS [insert version here]).
Here’s what I’ve already tried:
- I confirmed the serial number is registered to my Native Instruments account.
- Attempting to re-add the serial says it’s already registered.
- I downloaded a fresh copy of the library through the Spitfire Audio app.
- All files, including the .nicnt file, are present in the root of the library folder.
- Folder structure appears correct: Instruments, Snapshots, Samples, etc.
- The product does not appear in Native Access at all (under Installed, Not Installed, or Available).
- There is no option to “Locate” or “Install” the library.
- I’ve checked that I’m logged into the correct Native Instruments account.
- pal.db
- pal.db-shm
- pal.db-wal
- nativeaccess.xml
- Relaunched Native Access and logged in again — still no change.
- I’m running Kontakt 7.5.2+ and confirmed this is a Kontakt Player-compatible library.
Would appreciate help resolving why Native Access isn’t recognizing this library, despite everything appearing correct on my end.
I have the identical problem with another library from spitfire too,
Nylon Strings