Cant access old account to transfer license

luca_coren

Hey,

I have a Maschine Mikro from a few years ago and am trying to register it to my current account. The problem is that it is registered to my old email and native instruments account which I don't have access to anymore. It seems I have to transfer the license but I can't do that when I can't get into my account at all. Any help? AI chat assistant doesn't understand.

Thanks.

Jeremy_NI

https://community.native-instruments.com/discussion/44229/cant-access-old-account-to-transfer-license

You need to contact our support here: https://bit.ly/n1acc

You'll need to insist with the chatbot, ask to talk to an agent. More info here: https://bit.ly/NI_Support_How

Only my colleagues have the necessary tools to assist you.

Jeremy_NI

https://community.native-instruments.com/discussion/44229/cant-access-old-account-to-transfer-license

You need to contact our support here: https://bit.ly/n1acc

You'll need to insist with the chatbot, ask to talk to an agent. More info here: https://bit.ly/NI_Support_How

Only my colleagues have the necessary tools to assist you.

Sunborn

https://community.native-instruments.com/discussion/44229/cant-access-old-account-to-transfer-license

Hello,

please contact NI Account Support, here:

https://support.native-instruments.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.native-instruments.com%2Fhc%2Fen-us%2Fsections%2F18115022767005

Provide them the necessary proofs and details when asked, and they will do the transfer to your new account.

Note: When dealing with AI chat, keep it very simple. Do not write in full details but with short terms, such as "license transfer", "account migration" etc. and try answer to its questions with a simple "yes" or "no" when possible.