Hardware Freeze - NIHostIntegrationAgent Service
Answers
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Interesting, we didn't see a raise of such cases, I've seen this kind of issues for ages in support, it's ususally caused by other software, such as registry cleaners, antivirus, I don't think there were changes on that side, there are a few changes on Sequoia that could affect this but apart from that, nothing we know of. We'll keep an eye on that though.
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Thank you.
Out of curiosity: how do you keep track of such “raises”? Through the requests made to support?
In that case, all the cases we solve here in the forum are not “accounted”
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Well, these issues are usually down to user systems, other apps creating conflict, registry cleaners, permission issues. It's not something we count or account. If there were a bigger issue, not solvable here or by simple steps by customers or support agents, then we would witness it, investigate it and act on it.
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Sorry, but I don’t agree with this. I think NI should investigate and act anyway.
Relying on workarounds and users helping users for something not working as it should shouldn’t be in a company’s politics.
Having to point users to support articles from 7 or more years ago just means one thing: those issues haven’t been addressed for all this time. Probably exactly because “anyway there are workarounds and simple steps by customers”.
It’s frustrating…and also dangerous for NI: remember that the easiest workaround for users is…using programs from other companies that don’t have issues. Or that at least gets addressed.
If you buy a car that every 2 months doesn’t turn on and the company’s support just tells you “we won’t fix it, but as a workaround you can fix the engine yourself. It isn’t difficult”…well…next time I’ll buy a car from another company…
And about “these issues are usually down to user systems, other apps creating conflict, registry cleaners, permission issues. It's not something we count or account”, I have just one question: why of all the brands I use only NI gives me that “it’s not on us” feeling?1 -
Hey I'm sorry, I don't have that much time for such debates. We can't be responsible for every person's system, especially when it comes to Windows systems. I imagine you have noticed it happening mostly on Windwos systems since nowadays these permission issues on Mac are easily fixed with the full disk access feature. Regarding your analogy with a car and it's engine, it's more about putting the right kind of fuel and how to maintain it. this is usually down to the car owner.
The dates of the knowledge base articles only reflect the date they were created and not when they were edited. We regularly update those to reflect changes.
You only see the issue for a tiny fraction of the issue, as the vast majority with no issue do not come here to say everything is working.
We don't shy away from acknowledging bugs or issues, you can see there in the open on the forum. Why would this issue be different? Question is rhetorical.
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Thank you for the answer, even if partial. I still don’t agree, but…ok… ☺️
Just a couple of things:
About Windows: all the products I have run on Windows. On the same computer. I don’t see so many issues with the other brands. I won’t needlessly ask again “why”
I never said the articles are not edited more recently. Just that some problems were there 7+ years ago…and still are. Acknowledged, not acknowledged…it doesn’t matter (well…it’s even worst when something is acknowledged…but not fixed…). In any case….perception of things is very subjective: you see a NI “not shy away from acknowledging” and take this forum as an example. That’s not what I see. But…once again… subjective perception.
About the usual “vast majority with no issue” not coming to the forum… believe me…if 1000 people have problems, they don’t mind if 99000 others don’t… they paid the same money and have the same right to use what they paid for.
And about your analysis of my car analogy… you are right. But my analogy was about other brand’s engine turning always on with the same kind of fuel and same maintenance degree. If I were the company which cars have the engines that every 2 months doesn’t turn on “unless this, this and that”, I would ask myself “what are the other companies doing for not having the same issues as we have?”
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Hey @LostInFoundation - no, I was just trying again and have the same problem. I have no idea why the service stops.
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@Jeremy_NI - thanks, yes, I have been in contact. I was reluctant to provide all the system data that is in the requested logs, but I may not have a choice at this point. Thanks for the help here.
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You said you use a framework laptop and switched USB cards, then it worked at least a while. What card is it and have you installed the drivers from framework/chip manufacturer or just the windows one that come with windows update automatically? Or is it just those extension things under the laptop (four of them on the 13 inch laptop), you can't use any card/expansion thing in any slot. Sorry if that is stupid I never had such a thing myself or even seen a laptop like that.
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Everything was installed last year when I got the laptop. I researched the slots and their purposes/positions and mapped out what I would need and where I would plug them in even before I purchased so that I could get set up quickly and keep making music. (Ironically, that link you sent me I still have as a bookmark in my phone from before I bought the laptop).
And everything has worked until very recently. I have used my MK3 almost daily. Studio One (version 6 and 7), Maschine (version 2x, 3x), my Quantum ES interface, all my other controllers and hardware channel strip… everything has always worked so I haven't had to tweak my setup at all.
I took a week to focus on mixing (in Studio One), noticed the freezing MK3 once in that time frame and didn't think much of it because I had more mixing work to do. Went back to production mode in Maschine and here I am bothering the NI community with the problem. 😊
Actually, now that I think about it… It's only NI's controllers that give me problems. Sometimes my M32 also freezes up (but I use that less since I have an Arturia keyboard).
I don't think the problem stems from a misconfiguration that I made (explicitly) because I don't ever tweak NI settings, and NI is the only platform giving me problems.
My next step is to provide NI support with a few thousand lines of system data so they can further research. I don't want to do that but it might be the only option to find a permanent resolution.
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I'm seeing others online having problems with their peripherals caused by the ucrtbase.dll module in Windows, which lines up with the errors I'm seeing in logs. Going to follow that lead and see what happens.
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Please also mention that to my colleague.
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Thanks - I let them know before I posted here. 👍️ I provided details from the log as well.
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If you can, report back if you find a solution also here.
It could be useful for future users in the same situation
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I'm seeing others online having problems with their peripherals caused by the ucrtbase.dll module in Windows, which lines up with the errors I'm seeing in logs.
What does it say exactly ? File could be missing or damaged .
Also then at a glance then the file appear to be related to 'debugging'.
Also : What Is Ucrtbase.dll & How to Fix the Related Errors?
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