Hardware transfer and serial mismatch

Rich D

I want to sell my Maschine Mk2 hardware, so the buyer can register it in their account. However, the serial in My Account doesn't match the serial on my hardware and I can't fathom out why.

I purchased it new but so long ago I can't remember the registration process. I know how to request a license transfer but it seems pointless if the serials don't match.

I've taken various upgrade paths since buying it (now have a Mk3) so might it have changed due to these? I would have thought the hardware serial would never change. I also want to make sure I don't negate any upgrade paths etc

Amy help would be much appreciated.

PoorFellow

https://community.native-instruments.com/discussion/43632/hardware-transfer-and-serial-mismatch

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

PoorFellow

https://community.native-instruments.com/discussion/43632/hardware-transfer-and-serial-mismatch

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !