I have recently registered my Maschine MK3, but haven't got the Maschine 3 software free.

fu9oi · March 15

Hello,

I have recently registered my brand new Maschine MK3 hardware, just about a month ago. And I am still struggling with how to get the complimentary Maschine 3 software. No notice email haven't arrived. Coming to a dead end, could I get some help?

Cheers,

PoorFellow · March 16

https://community.native-instruments.com/discussion/43425/i-have-recently-registered-my-maschine-mk3-but-havent-got-the-maschine-3-software-free

You could have been hit by this issue : Maschine Software won't show up after Hardware registration

Also are you using latest version of Native Access for your OS ?

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .

If the problem persists then please contact N.I. Purchase Support .

In case that you need guidance contacting support : Please read : how to get support !

PK The DJ · March 15

Download & install Native Access, then log in to Native Access using your account details.

fu9oi · March 16

https://community.native-instruments.com/discussion/comment/216292#Comment_216292

Thank you, but that was the very first thing I tried. I have been an NI user over ten years.

red_nick · March 16

What do you see on https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ ?

Blank out any serials if you post the screenshot

PK The DJ · March 16

that was the very first thing I tried. I have been an NI user over ten years.

Then you really should have mentioned that in your first post. We can only respond to information given.

That was your first post. You said the Maschine MK3 was new, and also mentioned expecting an email, which implied that you weren't aware of Native Access.

PoorFellow · March 16