How to troubleshoot installation failed?

Chong

Is Native Access still not supporting NAS drive? I'm running Native Access version 3.17.0 on MacOS Sequoia 15.3.1 (24D70). I already followed this instructions:

https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac

Mert_NI

https://community.native-instruments.com/discussion/43233/how-to-troubleshoot-installation-failed

Hello Chong, normally we advise updating the Native Access to the latest version as this mostly helps. However, if you are sure about you are using the latest version, then probably sending you the direct download link individually would be the best option.

Can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

Uwe303

Hello,

maybe this helps:

https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats

Mert_NI

https://community.native-instruments.com/discussion/43233/how-to-troubleshoot-installation-failed

Hello Chong, normally we advise updating the Native Access to the latest version as this mostly helps. However, if you are sure about you are using the latest version, then probably sending you the direct download link individually would be the best option.

Can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️