Maschine MK 2 + Software buy used... Serial not working

X7R0B

Hello everyone! I bought a used MK2 machine with a software CD and complete elements CD a few days ago, but this person had also bought the machine from someone else. Now I can't use the machine software because the serial is already registered... What do I do now? Many thanks and best regards, Robin

PoorFellow

https://community.native-instruments.com/discussion/43158/maschine-mk-2-software-buy-used-serial-not-working

Depending on what software the Maschine MK 2 came with originally then you might get some software when/if you get the hardware serial transferred to your account. I don't know with respect to software serials on CDs but if registered then previous or original owner should transfer the serials (HW and SW) to you.

If you have no contact to whoever have the serials registered to their account then you might or might not be able to get the serials transferred by the help of N.I. support but that depend on the specific situation.

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

Sunborn

https://community.native-instruments.com/discussion/43158/maschine-mk-2-software-buy-used-serial-not-working

Hello

If you haven't received a Transfer ID, because you have no contact with the previous owner, please read this article and follow the instructions.

PoorFellow

https://community.native-instruments.com/discussion/43158/maschine-mk-2-software-buy-used-serial-not-working

Depending on what software the Maschine MK 2 came with originally then you might get some software when/if you get the hardware serial transferred to your account. I don't know with respect to software serials on CDs but if registered then previous or original owner should transfer the serials (HW and SW) to you.

If you have no contact to whoever have the serials registered to their account then you might or might not be able to get the serials transferred by the help of N.I. support but that depend on the specific situation.

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

X7R0B

thx for the help but i dont get any answer from support…:(

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215402#Comment_215402

Please check your inbox more thoroughly. You submitted 2 different requests. You got replies on both, on Friday for the first one and this morning for the other. Please get back to my colleagues if you need any further information.