Can't login after reset the password

Q: Translation inserted by Moderator (translationby DeepL)

I try to reset the password many times and download the instrument from Native Access 2, but there is no login error, but the login screen appears many times and I can't download it. Return to this screen

No email is sent.

The login screen for google integration appears, I enter my email address and password and no errors appear.

I get the native access page again and can't do anything.

Thank you.

I should be logged in, but I can't do anything from there!

I installed the old Native Access 1 and there was nothing in it, but I got to the product registration, but when I tried to register with what I already had, I couldn't.

Community Code of Conduct - Please read before posting :Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

スクリーンショット 2025-02-21 222436.png

rログイン画面.png

Find more posts tagged with

Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/comment/213431#Comment_213431

that screen doesn't appear. I get the login and Google integration screen.

Did you click the Account Login & Password Support link ?

In case of log-in problems : then please notice the "Cannot log-in? Check out our : Account Login & Password Support" beneath the log-in on page.

Else maybe try another browser to see if hat changes anything ? :

Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

Is it keeping up with the changes in Windows 11?

It should be , did you download latest version of Native Access for your OS from here and run installer as an Administrator ?

If Google log-in does not work then use N.I. log-in

Else , if neither of this works then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

In case of log-in problems : then please notice the "Cannot log-in? Check out our : Account Login & Password Support" beneath the log-in on page.

All comments

Uwe303

Hello,

this forum is english only, please use a transaction tool.

So you clicked on "forgot my password" and changed your password, got an email and locked there the link to confirm the change but now you can't login?

PoorFellow

https://community.native-instruments.com/discussion/42868/cant-login-after-reset-the-password

USE English

Do not use Google log-in if it doesn't work.

Be sure to have sufficient administrative right on the computer

First uninstall Native Access and NTKDaemon

then run the NI reg tool and remove anything Native Access and NTKDaemon ,

Then reboot PC

Then download latest version of Native Access for your OS from here and run installer as an Administrator

if that doesn't help then check the following :

Allow an app to access controlled folders

block third-party app installations in Windows 11/10 (for how to unblock)

Use the System File Checker tool to repair missing or corrupted system files

If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

In case of log-in problems : then please notice the "Cannot log-in? Check out our : Account Login & Password Support" beneath the log-in on page.

sakaeda daisuke

https://community.native-instruments.com/discussion/comment/213312#Comment_213312

Thank you, that screen doesn't appear. I get the login and Google integration screen.

sakaeda daisuke

https://community.native-instruments.com/discussion/comment/213358#Comment_213358

Thank you, I just updated it to Windows 11 because it's an empty PC. It works on my Mac, but it doesn't even display on my DOSV PC.
Is it keeping up with the changes in Windows 11?

PoorFellow

https://community.native-instruments.com/discussion/comment/213431#Comment_213431

that screen doesn't appear. I get the login and Google integration screen.

Did you click the Account Login & Password Support link ?

In case of log-in problems : then please notice the "Cannot log-in? Check out our : Account Login & Password Support" beneath the log-in on page.

Else maybe try another browser to see if hat changes anything ? :

The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

Is it keeping up with the changes in Windows 11?

It should be , did you download latest version of Native Access for your OS from here and run installer as an Administrator ?

If Google log-in does not work then use N.I. log-in

Else , if neither of this works then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

In case of log-in problems : then please notice the "Cannot log-in? Check out our : Account Login & Password Support" beneath the log-in on page.

Quick links

Unanswered questions