Traktor Pro 3 license issue

Janco

I have a Traktor Kontrol 3 Pro with a license for Traktor Pro 3. i got a new computer, but in Native Access, Traktor Pro 3 no longer shows as available, even though yi already uninstalled it on the old computer. It's not possible to enter the serial number because it's already registered in the system.

Sunborn

@Jeremy_NI something that might requires your expertise.

Janco

I've managed to solve the problem... I mixed up my email address, but now it works. Thank you very much for your willingness to help

Sunborn

@Jeremy_NI something that might requires your expertise.

Jeremy_NI

https://community.native-instruments.com/discussion/42144/traktor-pro-3-license-issue

What's your operating system? Windows? Mac? OS version?

Sunborn

https://community.native-instruments.com/discussion/comment/208887#Comment_208887

In his profile says Windows

Janco

i have Windows

Jeremy_NI

@Janco Ok, thanks, so it's not a compatibility issue, I quickly checked your account and there's no trace of any serial at all. Do you have another NI account, attached to a different email address?

I see that you already submitted a request, using the password recovery typeform, it could be related to your NI account. My colleagues will get back to you anyway.

Janco

I've managed to solve the problem... I mixed up my email address, but now it works. Thank you very much for your willingness to help