Kontrol S61 keyboard stuck on screen welcome and serial number

chrisfouge · January 3

Q: Translation inserted by Moderator (translation by DeepL)

My new Komplete Kontrol S61 keyboard is still on the screen welcome and serial number
New MacBook Pro M4

I've tried everything and I'm fed up... I'm not an engineer, just a musician...

thank you for finally giving me an answer.

PoorFellow · January 4

Quote Kontrol S-Series MK3 Troubleshooting Guide : Registered keyboard still asks for serial numbers :

If your registered keyboard's display still shows the welcome screen and a prompt to add the serial number, please install the Hardware Connection Service in Native Access as explained in this article. (After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number)

Also : Please do all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Answers