How to log into native access?

ashasdfghjk

i open the application and put in my details, it loads and says 'checking authentication' then just sends me back into login. i've tried changing my password restarting my computer etc, nothing seems to be working.

PoorFellow

https://community.native-instruments.com/discussion/40781/how-to-log-into-native-access

Are you using latest version of Native Access for your OS ?

Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Else if the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care