Actually, my Komplete Kontrol S88 along with all of my purchased content is also listed as "Non-Transferable".
All such issues are handled exclusively by N.I. Account Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
Also : Quote Matt_NI : All you need to know about License Transfer
Which date you bought it?
There is a minimum period of 60 days after purchase, were products are not transferable (for obvious reasons).
Yeah, I’ve had this gear for around 4 to 5 years. I have everything updated too so that isn’t the issue. I think I read that in order to get a transfer ID you have to “unregister” the product from your account before it becomes “transferable”. Maybe that is the issue? Thanks for responding to my OP.
Do not think that is it. I just checked my account - and I have a truckload of products that are listed as "Not Transferable".
I do only have a single HW product - my S61 MKII - but that is transferable.
You will need to check with Sales Support and see what is up:
Purchase Support – Native Instruments
Be sure to log into your NI Acct before clicking the link above for the most seamless support chat transfer.
VP
