Bought second hand and I only have the serial number.

tenson

hello, I bought some midi keys from a man and he didn't give me the login details, he doesn't know them, I only have the serial number, can someone tell me how to do it all

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Log in on Native Instruments site → go to Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

PoorFellow

https://community.native-instruments.com/discussion/40438/bought-second-hand-and-i-only-have-the-serial-number

Depending on the exact situation then N.I. support might or might not be able to help but as suggested by maniacintosh81 then you have to contact N.I. support.

All such issues are handled exclusively by N.I.Account Support

Contact N.I.Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Log in on Native Instruments site → go to Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

PoorFellow

https://community.native-instruments.com/discussion/40438/bought-second-hand-and-i-only-have-the-serial-number

Depending on the exact situation then N.I. support might or might not be able to help but as suggested by maniacintosh81 then you have to contact N.I. support.

All such issues are handled exclusively by N.I.Account Support

Contact N.I.Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care