native access error: " unable to log in"

tonnylasar

I just bought the x1 mk3 and can't log in to native access; the support is just a death loop.

PoorFellow

https://community.native-instruments.com/discussion/37651/native-access-error-unable-to-log-in

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads)

Registering and Installing a Native Instruments Product [VIDEO]

Otherwise if problem persists then please contact N.I. Account Support or N.I. Native Access and Installation Support as you think fit best.

E.g. to contact N.I.Native Access and Installation Support .

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Also check the new KB article on How to get support through the link here

LXNDR_BE

Do you already have a Native ID created under this Link?
https://www.native-instruments.com/auth/signup/

PoorFellow

https://community.native-instruments.com/discussion/37651/native-access-error-unable-to-log-in

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads)

Registering and Installing a Native Instruments Product [VIDEO]

Otherwise if problem persists then please contact N.I. Account Support or N.I. Native Access and Installation Support as you think fit best.

E.g. to contact N.I.Native Access and Installation Support .

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Also check the new KB article on How to get support through the link here