Native Access Install Failures even after following instructions per below repeatedly

RichardShallhorn

https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac

Native Access two products Previews Update and Session Guitarist- Strummed Acoustic Update installation failed even with Full Disk Access enabled for Native Access and NTKDaemon and multiple restarts.

NI Chat Assistant shows previous chat on another issue but does not respond to input.

Any ideas on fixing the problem or getting support?

Thanks!

Mert_NI

https://community.native-instruments.com/discussion/37082/native-access-install-failures-even-after-following-instructions-per-below-repeatedly

Hello RicharShallhorn, sorry for the issue.

Can you please make sure that you are using the latest version of the Native Access 2(3.14.0) using this link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOoqLQzJPwLbb0nkEIzSA_jZ3Nziqmf8g77unvnmOM0YPl8LM6sEP

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/183134#Comment_183134

Hello Achilles3,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

Kymeia

What version of Native Access do you have installed? It looks like you may not be on the latest version

Do you have sufficient disk space on the drive you are installing to (and the one you are installing from if they are not the same)?

Mert_NI

https://community.native-instruments.com/discussion/37082/native-access-install-failures-even-after-following-instructions-per-below-repeatedly

Hello RicharShallhorn, sorry for the issue.

Can you please make sure that you are using the latest version of the Native Access 2(3.14.0) using this link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOoqLQzJPwLbb0nkEIzSA_jZ3Nziqmf8g77unvnmOM0YPl8LM6sEP

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️

Achilles3

This is happening to me as well. I have latest Native Access 3.14.0. I am on latest Mac OS 15.0.1 This has never happened before.

Mert_NI

https://community.native-instruments.com/discussion/comment/183134#Comment_183134

Hello Achilles3,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

Achilles3

I have never turned on Private Relay. Native Access and NTKDaemon have full disk access. I restarted computer also. The download failures persist.

RichardShallhorn

Thanks for all the feedback! Daniel from NI reached out with direct download links for me so I'll check those out.

Mert_NI

https://community.native-instruments.com/discussion/comment/183179#Comment_183179

Hello RichardShallhorn, yes these direct downloads will help to solve the issue.

I hope this helps☺️

RichardShallhorn

It did indeed! Thx!