Why don't I receive the email to reset my password?

christelford

So, I have been trying to reset the password for my account for weeks…
I click on "Don't remember your password?", then enter my email address, click on "Send Email", but never receive any email from NI.

I always check the spam folder and I always make sure I use the correct email address for my NI account and check spelling. I have also adjusted my email client's security settings to allow automatic notifications sent by Native Instruments.

I have tried dozens of times but never receive any emails…

Any ideas?

Thank you.

Uwe303

Hello,

maybe try to contact native instruments support. https://support.native-instruments.com/hc/en-us/sections/18115022767005

Mert_NI

https://community.native-instruments.com/discussion/32483/why-dont-i-receive-the-email-to-reset-my-password

Hello Chris, yes as Uwe303 told requesting a support ticket will be the best choice in this case https://bit.ly/NI_support_NA, and our support team will get back to you as soon as possible with the solution☺️

Uwe303

Hello,

maybe try to contact native instruments support. https://support.native-instruments.com/hc/en-us/sections/18115022767005

Mert_NI

https://community.native-instruments.com/discussion/32483/why-dont-i-receive-the-email-to-reset-my-password

Hello Chris, yes as Uwe303 told requesting a support ticket will be the best choice in this case https://bit.ly/NI_support_NA, and our support team will get back to you as soon as possible with the solution☺️